Service Desk Analyst III (2nd Shift) - Remote/Hybrid

Overview:
ISHPI is currently seeking a Service Desk Analyst III (2nd shift) to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program in Alexandria, VA. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.

Responsibilities:
Provide tier 1 Remote Support, Desktop Support and Field Technician Support.

Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.

Utilize Role Based Access Control (RBAC) to determine an end user’s authorized network access.

Coordinate Hardware delivery, maintenance, installations, and upgrades

Performed software installations and remediation to ensure application reliability

Responsible for account management (password reset, account maintenance)

Create email accounts, change status in Active Directory

Monitor, manage, and secure employees’ mobile device

User support for network and desktop hardware and software complication and training

Diagnose IT and network problems, and recommend and/or implement solutions

Implemented Virtual Desktop infrastructure allowing virtual desktop management

Qualifications:
HS Diploma or GED or 3 years of relevant experience

Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs

Experience working with various Microsoft Windows operating systems

Professional written and interpersonal skills are essential when communicating with Clients

Experience installing and configuring computer systems and applications

Preferred Qualifications:

1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services

ITIL foundation certification or familiarity with ITIL methodologies and best practices

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Industry-specific certification may be required

Shift Hours: Must be willing to work 2nd shift, Sunday-Thursday, shift begins at 2:30 PM.

 

Security Clearance: Requires U.S. Citizenship and must have an active government security clearance. Interims and Public trust clearances do not qualify. 

 

Pay Rate:
The hourly rate range for this role is $15.83 to $18.00 per hour. 

 

“Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.”

 

Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.

 

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