Company:
Sidley Austin LLP
Location: New York County
Closing Date: 05/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Summary:
The IT Support Coordinator is responsible for providing administrative and basic technical support for IT projects and standard operational procedures in Sidley offices. This individual supports these efforts by performing the following duties:
Duties and Responsibilities:
Coordinate User Requests: Coordinate incoming email to team distribution lists, assist with the monitoring of ticket queues in the ITSM platform and assign tickets as appropriate, assist with entering tickets and fulfilling basic requests.
Assist with Hardware Inventory: Maintain stock of essential peripherals, including logging details in the ITSM platform and requesting replenishment to maintain minimal stock levels. Assign and recapture consumables as-needed. Coordinate equipment return and shipment through the Firm’s shipping platform for new, existing and departing users.
Assist with Project Coordination: Assist with coordination of user support interactions including scheduling users for upgrades and soliciting feedback, provide basic consultative advice about choices between standard options for system upgrades and update user request records in the ITSM platform
ServiceNow Reporting: Run and export established weekly and monthly reports, format content and distribute to team leaders and managers.
Administrative Activities: Answering calls and responding to email, liaising with end-user community as well as global IT team. Managing onboarding of new Deskside and AV team members in the region. Developing and maintaining department procedures.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found .
Target Salary Range:
$59,500 - $67,000 if located in New York
Qualifications:
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).
Education and/or Experience:
Required:
High School Diploma
Proficiency in MS Outlook, Word, Excel and PPT
Ability to type with high level of accuracy
Excellent proofreading skills
Excellent grammar and punctuation
Preferred:
Bachelor's Degree
Proficiency in MS Visio
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
The IT Support Coordinator is responsible for providing administrative and basic technical support for IT projects and standard operational procedures in Sidley offices. This individual supports these efforts by performing the following duties:
Duties and Responsibilities:
Coordinate User Requests: Coordinate incoming email to team distribution lists, assist with the monitoring of ticket queues in the ITSM platform and assign tickets as appropriate, assist with entering tickets and fulfilling basic requests.
Assist with Hardware Inventory: Maintain stock of essential peripherals, including logging details in the ITSM platform and requesting replenishment to maintain minimal stock levels. Assign and recapture consumables as-needed. Coordinate equipment return and shipment through the Firm’s shipping platform for new, existing and departing users.
Assist with Project Coordination: Assist with coordination of user support interactions including scheduling users for upgrades and soliciting feedback, provide basic consultative advice about choices between standard options for system upgrades and update user request records in the ITSM platform
ServiceNow Reporting: Run and export established weekly and monthly reports, format content and distribute to team leaders and managers.
Administrative Activities: Answering calls and responding to email, liaising with end-user community as well as global IT team. Managing onboarding of new Deskside and AV team members in the region. Developing and maintaining department procedures.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found .
Target Salary Range:
$59,500 - $67,000 if located in New York
Qualifications:
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email (current employees should contact Human Resources).
Education and/or Experience:
Required:
High School Diploma
Proficiency in MS Outlook, Word, Excel and PPT
Ability to type with high level of accuracy
Excellent proofreading skills
Excellent grammar and punctuation
Preferred:
Bachelor's Degree
Proficiency in MS Visio
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
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