Application support/LoanIQ

Genesis10 is currently seeking a Network/System Engineer with our client in the financial industry located in Charlotte, NC, Plano, TX and Richmond, VA. This is a 12 + month contract position.

Responsibilities:

Work as an application support analyst primarily supporting LoanIQ application

Proactively monitor and manage the production environment

Responsible for Incident management and conducting proper problem follow-up

Troubleshoot and resolve application problems including but not limited to job failures, feed management, monitoring, etc.

Maintain/Create documentation of support policies and procedures

Understanding of the business processes supported by the system

Support application releases, implementations, upgrades, and/or changes into the environment

Ensure continuity and quality by owning the resolution of issues across platforms

Track progress and escalating as appropriate unless resolution reached

Maintain a knowledge base of known defects and issues, process, techniques, etc.

Take part in production support rotation, and responding and resolving production problems

Support critical business initiatives such as application deployments (Pre Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests

Build strong partnership with Development, Infrastructure and platform teams

Requirements:

5+ years of experience in development or production support

5+ years in following: Oracle Database, SQL Server Database, J2EE, UNIX, Windows, MQ, .Net, Mule

3+ years hand-on experience with LoanIQ 

Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up

Excellent problem-solving skills

Excellent verbal and written communication skills

Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated

Pay Range: $56.63 - $64.63

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. 

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.  Benefits of Working with Genesis10: 

•    Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. 

•    The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. 

•    Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) 

•    Behavioral Health Platform 

•    Medical, Dental, Vision 

•    Health Savings Account 

•    Voluntary Hospital Indemnity (Critical Illness & Accident) 

•    Voluntary Term Life Insurance 

•    401K 

•    Sick Pay (for applicable states/municipalities) 

•    Commuter Benefits (Dallas, NYC, SF) 

•    Remote opportunities available 

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. 

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.