Sr Desktop Support Tech

Per Mgr: Interviews will be a combination of PHONE (first) then IN PERSON if there is interest. Pls make sure you candidate is aware.

100% ON SITE from Day One

Parking not provided for contractors

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

Training computer users.

Training other staff on troubleshooting and diagnosing problems.

Writing and editing documentation about troubleshooting and diagnosing problems.

Gaining feedback from customers to improve training methods.

Writing and editing training manuals.

Running reports and analyzing common complaints and problems.

Troubleshooting VPN, Networking, and ISP problems.

Skill
Required / Desired
Amount
of Experience

"Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required
6
Years

Excellent problem-solving, analytical, and team-working skills
Required
4
Years

Excellent communication and interpersonal skills.
Required
4
Years

demonstrated ability to obtain feedback from customers to improve training methods.
Required
4
Years

Writing and editing training manuals.
Required
4
Years

Running reports and analyzing common complaints and problems.
Required
4
Years

An openness to learning new technologies.
Required
2
Years

An openness to learning new technologies.
Required
4
Years