Company:
SHI International Corp.
Location: Somerset
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Summary:
The Manager - IT Platform Services oversees critical IT platform services' strategic planning, implementation, and operational excellence, including Identity and Access Management (IAM), Collaboration Tools (O365, SharePoint), Exchange services, and database engineering. This position ensures optimal performance, security, and scalability of the organization’s IT infrastructure to support business goals.
This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.
About Us:
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities:
Includes but not limited to:
Identity and Access Management (IAM)
Lead developing, implementing, and managing IAM systems and strategies
Ensure secure and seamless access to systems, applications, and data through identity lifecycle management
Manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control (RBAC)
Monitor and audit user access and entitlements to maintain compliance with security policies
Collaboration Tools
Oversee the administration and management of Microsoft Office 365, including Exchange, SharePoint, Teams, and other collaboration tools
Lead the implementation of governance and usage best practices for O365 applications to maximize productivity and collaboration
Manage SharePoint sites and ensure secure and efficient document management and workflows
Drive innovation and adoption of collaboration tools across the organization
Database Engineering
Lead database engineering efforts, ensuring optimal design, scalability, and performance of databases (SQL, NoSQL, etc.)
Collaborate with database administrators (DBAs) to ensure the security, reliability, and high availability of critical databases
Ensure database backups, recovery plans, and disaster recovery solutions are tested and operational
Work with development teams to optimize query performance and application database design
IT Platform Operations & Support
Lead a team of IT professionals responsible for the day-to-day operations of platform services, including monitoring, support, and troubleshooting
Develop and implement performance metrics and SLAs for platform services to ensure reliable operations
Provide technical expertise and direction for complex troubleshooting efforts involving multiple platform services
Ensure all systems and platforms are appropriately documented, secure, and compliant with industry regulations (GDPR, ISO, etc.)
Strategic Planning & Innovation
Develop and execute a strategic roadmap for IT platform services that align with business objectives and technology trends
Evaluate and recommend new technologies, services, and vendors to improve IT platform services
Collaborate with cross-functional teams to support business initiatives requiring IT infrastructure support
Drive automation and process improvement initiatives to increase operational efficiency
Team Leadership & Development
Manage and mentor a team of IT platform engineers, administrators, and analysts
Foster a culture of continuous learning, innovation, and collaboration within the team
Ensure the team has the necessary skills, resources, and training to meet evolving business needs
Provide regular performance feedback and support career development plans for team members
Qualifications:
Bachelor’s degree in computer science, Information Technology, or related field
10+ years of experience in IT infrastructure, platform services, or related areas, with at least five years in a leadership or managerial role
Strong experience with Identity and Access Management (IAM) platforms and solutions
Expertise in Microsoft Office 365, including Exchange and SharePoint administration
Solid knowledge of database technologies (SQL, Redhat) and engineering best practices
Experience with cloud platforms, particularly Azure or AWS, is a plus
Strong leadership, communication, and project management skills
Proven ability to manage complex IT environments and ensure high availability, security, and performance
Required Skills:
Strong problem-solving and analytical skills
Ability to manage multiple projects and prioritize tasks in a fast-paced environment
Excellent interpersonal and communication skills
Proven ability to lead and develop high-performing teams
Commitment to maintaining security, compliance, and operational excellence in all areas of responsibility
Strong leadership, communication, and project management skills
Certifications Required:
Preferred certifications:
Microsoft Certified: Azure Administrator or equivalent
Certified Information Systems Security Professional (CISSP)
ITIL Foundation certification
Certified Identity and Access Manager (CIAM) or equivalent
Additional Information:
The estimated annual pay range for this position is $140,000 - $185,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
The Manager - IT Platform Services oversees critical IT platform services' strategic planning, implementation, and operational excellence, including Identity and Access Management (IAM), Collaboration Tools (O365, SharePoint), Exchange services, and database engineering. This position ensures optimal performance, security, and scalability of the organization’s IT infrastructure to support business goals.
This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.
About Us:
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities:
Includes but not limited to:
Identity and Access Management (IAM)
Lead developing, implementing, and managing IAM systems and strategies
Ensure secure and seamless access to systems, applications, and data through identity lifecycle management
Manage Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control (RBAC)
Monitor and audit user access and entitlements to maintain compliance with security policies
Collaboration Tools
Oversee the administration and management of Microsoft Office 365, including Exchange, SharePoint, Teams, and other collaboration tools
Lead the implementation of governance and usage best practices for O365 applications to maximize productivity and collaboration
Manage SharePoint sites and ensure secure and efficient document management and workflows
Drive innovation and adoption of collaboration tools across the organization
Database Engineering
Lead database engineering efforts, ensuring optimal design, scalability, and performance of databases (SQL, NoSQL, etc.)
Collaborate with database administrators (DBAs) to ensure the security, reliability, and high availability of critical databases
Ensure database backups, recovery plans, and disaster recovery solutions are tested and operational
Work with development teams to optimize query performance and application database design
IT Platform Operations & Support
Lead a team of IT professionals responsible for the day-to-day operations of platform services, including monitoring, support, and troubleshooting
Develop and implement performance metrics and SLAs for platform services to ensure reliable operations
Provide technical expertise and direction for complex troubleshooting efforts involving multiple platform services
Ensure all systems and platforms are appropriately documented, secure, and compliant with industry regulations (GDPR, ISO, etc.)
Strategic Planning & Innovation
Develop and execute a strategic roadmap for IT platform services that align with business objectives and technology trends
Evaluate and recommend new technologies, services, and vendors to improve IT platform services
Collaborate with cross-functional teams to support business initiatives requiring IT infrastructure support
Drive automation and process improvement initiatives to increase operational efficiency
Team Leadership & Development
Manage and mentor a team of IT platform engineers, administrators, and analysts
Foster a culture of continuous learning, innovation, and collaboration within the team
Ensure the team has the necessary skills, resources, and training to meet evolving business needs
Provide regular performance feedback and support career development plans for team members
Qualifications:
Bachelor’s degree in computer science, Information Technology, or related field
10+ years of experience in IT infrastructure, platform services, or related areas, with at least five years in a leadership or managerial role
Strong experience with Identity and Access Management (IAM) platforms and solutions
Expertise in Microsoft Office 365, including Exchange and SharePoint administration
Solid knowledge of database technologies (SQL, Redhat) and engineering best practices
Experience with cloud platforms, particularly Azure or AWS, is a plus
Strong leadership, communication, and project management skills
Proven ability to manage complex IT environments and ensure high availability, security, and performance
Required Skills:
Strong problem-solving and analytical skills
Ability to manage multiple projects and prioritize tasks in a fast-paced environment
Excellent interpersonal and communication skills
Proven ability to lead and develop high-performing teams
Commitment to maintaining security, compliance, and operational excellence in all areas of responsibility
Strong leadership, communication, and project management skills
Certifications Required:
Preferred certifications:
Microsoft Certified: Azure Administrator or equivalent
Certified Information Systems Security Professional (CISSP)
ITIL Foundation certification
Certified Identity and Access Manager (CIAM) or equivalent
Additional Information:
The estimated annual pay range for this position is $140,000 - $185,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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