Company:
Aequor Technologies LLC
Location: Waltham
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job description
Job title - Director, IT Operations, and Infrastructure
Location - Waltham, MA 02451
Permanent fulltime role
Hybrid role - 3 days onsite, 2 days remote
Position Summary:
The IT Operations Director will oversee the operation of server systems, networking equipment, cloud platforms, and GxP environments, ensuring alignment with the organization's operational and strategic goals. This role requires a proactive leader who can build and lead a high-performing IT operations team, provide white-glove services to the leadership team, and manage third-party relationships. The ideal candidate will have hands-on experience in a fast-moving, dynamic biotech environment and a deep understanding of both cloud and on-premises infrastructure.
Key Responsibilities:
Oversee the operation of server systems, networking equipment, cloud platforms, and GxP environments, ensuring optimal performance, reliability, and compliance.
Develop and implement IT policies and procedures to support the organization's operational and strategic goals, including the operationalization of security policies.
Build, hire, and lead a talented IT operations team, fostering a culture of continuous improvement and excellence.
Provide white-glove IT services to the leadership team, ensuring their technology needs are met with the highest level of service.
Lead day-to-day IT operations, ensuring seamless and secure operations across all platforms.
Manage IT projects to ensure timely and cost-effective completion, adhering to established timelines, budgets, and regulatory requirements.
Monitor system performance, anticipate potential issues, and implement proactive solutions to mitigate risks.
Measure and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with third-party vendors to ensure high standards of service delivery.
Collaborate with other departments to align IT systems and solutions with business needs and objectives.
Ensure data is handled, transferred, or processed according to legal and company guidelines, maintaining data integrity and security.
Operationalize security policies, ensuring all IT operations comply with industry standards and regulations, particularly within GxP environments.
Oversee the implementation and validation of GxP and SAS environments, ensuring they meet the company's needs and comply with relevant regulations and standards.
Maintain oversight of security operations, ensuring continuous monitoring and enhancement of IT security measures.
Liaise with managed service providers (MSPs) to oversee cloud operations such as Azure, ensuring SLAs are met.
Manage vendor relationships, ensuring cost-effective and high-quality service delivery.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Extensive IT management experience in a fast-moving, dynamic organization, preferably within the biotech sector.
Strong understanding of IT-related technologies, including cloud computing, networking, server management, and GxP environments.
Proven experience in building and leading IT operations teams and developing and implementing IT policies and procedures.
Excellent project management skills with a track record of successful project delivery in regulated environments.
Deep understanding of data handling, transfer, and processing in compliance with legal and regulatory requirements, including operationalizing security policies.
Excellent communication and collaboration skills, with the ability to provide white-glove service to senior leadership.
Experience in dynamic and high-growth biotech environments.
Certifications such as ITIL, PMP, or relevant cloud certifications.
Knowledge of cybersecurity best practices and experience in implementing security measures.
Hands-on experience with GxP compliance and validated systems.
Job title - Director, IT Operations, and Infrastructure
Location - Waltham, MA 02451
Permanent fulltime role
Hybrid role - 3 days onsite, 2 days remote
Position Summary:
The IT Operations Director will oversee the operation of server systems, networking equipment, cloud platforms, and GxP environments, ensuring alignment with the organization's operational and strategic goals. This role requires a proactive leader who can build and lead a high-performing IT operations team, provide white-glove services to the leadership team, and manage third-party relationships. The ideal candidate will have hands-on experience in a fast-moving, dynamic biotech environment and a deep understanding of both cloud and on-premises infrastructure.
Key Responsibilities:
Oversee the operation of server systems, networking equipment, cloud platforms, and GxP environments, ensuring optimal performance, reliability, and compliance.
Develop and implement IT policies and procedures to support the organization's operational and strategic goals, including the operationalization of security policies.
Build, hire, and lead a talented IT operations team, fostering a culture of continuous improvement and excellence.
Provide white-glove IT services to the leadership team, ensuring their technology needs are met with the highest level of service.
Lead day-to-day IT operations, ensuring seamless and secure operations across all platforms.
Manage IT projects to ensure timely and cost-effective completion, adhering to established timelines, budgets, and regulatory requirements.
Monitor system performance, anticipate potential issues, and implement proactive solutions to mitigate risks.
Measure and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with third-party vendors to ensure high standards of service delivery.
Collaborate with other departments to align IT systems and solutions with business needs and objectives.
Ensure data is handled, transferred, or processed according to legal and company guidelines, maintaining data integrity and security.
Operationalize security policies, ensuring all IT operations comply with industry standards and regulations, particularly within GxP environments.
Oversee the implementation and validation of GxP and SAS environments, ensuring they meet the company's needs and comply with relevant regulations and standards.
Maintain oversight of security operations, ensuring continuous monitoring and enhancement of IT security measures.
Liaise with managed service providers (MSPs) to oversee cloud operations such as Azure, ensuring SLAs are met.
Manage vendor relationships, ensuring cost-effective and high-quality service delivery.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Extensive IT management experience in a fast-moving, dynamic organization, preferably within the biotech sector.
Strong understanding of IT-related technologies, including cloud computing, networking, server management, and GxP environments.
Proven experience in building and leading IT operations teams and developing and implementing IT policies and procedures.
Excellent project management skills with a track record of successful project delivery in regulated environments.
Deep understanding of data handling, transfer, and processing in compliance with legal and regulatory requirements, including operationalizing security policies.
Excellent communication and collaboration skills, with the ability to provide white-glove service to senior leadership.
Experience in dynamic and high-growth biotech environments.
Certifications such as ITIL, PMP, or relevant cloud certifications.
Knowledge of cybersecurity best practices and experience in implementing security measures.
Hands-on experience with GxP compliance and validated systems.
Share this job
Useful Links