Company:
STCU
Location: Liberty Lake
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
The Loss Mitigation Technical Analyst supports the Loss Mitigation team through data gathering, analysis, recommendations, and scheduling to ensure delinquency and loan losses are maintained effectively. This role creates, monitors, and interprets data related to departmental production and volume, making recommendations for improvements, and collaborating closely with departmental leaders. This position acts as the collection platform system administrator in partnership with the Special Assets Technical Analyst.
Core Job Requirements/Outcomes
Maintain effective and efficient departmental operations by regularly reviewing and updating procedures and processes, recommending new tools, and reviewing collection calls for adherence to applicable regulations.
Manage daily operations as the system administrator of the Loss Mitigation team by using continuous improvement tools and techniques to manage queue volumes, identify issues/obstacles and resolve them.
Proactively communicate and assist in the resolution of known service defects or issues to applicable areas by providing accurate data, observations and status updates.
Monitor performance of third-party service providers to ensure quality and service levels are maintained by performing audits and assessing and responding as appropriate to reported issues.
Other Essential Functions
Participate in projects to achieve objectives, focusing on project planning, stakeholder coordination, risk management, and ensuring timely project delivery in alignment with organizational goals and standards.
Stay informed about relevant laws, regulations, and industry best practices.
Solve practical problems and handle a variety of situations by exercising flexibility and sound judgment in a fast-paced environment.
Provide exceptional member service by maintaining positive, professional relationships with members while discussing sensitive, personal financial circumstances, in a straightforward and tactful manner.
Foster positive relationships within a cohesive environment, leading by example, while aligning actions with shared values.
The Loss Mitigation Technical Analyst supports the Loss Mitigation team through data gathering, analysis, recommendations, and scheduling to ensure delinquency and loan losses are maintained effectively. This role creates, monitors, and interprets data related to departmental production and volume, making recommendations for improvements, and collaborating closely with departmental leaders. This position acts as the collection platform system administrator in partnership with the Special Assets Technical Analyst.
Core Job Requirements/Outcomes
Maintain effective and efficient departmental operations by regularly reviewing and updating procedures and processes, recommending new tools, and reviewing collection calls for adherence to applicable regulations.
Manage daily operations as the system administrator of the Loss Mitigation team by using continuous improvement tools and techniques to manage queue volumes, identify issues/obstacles and resolve them.
Proactively communicate and assist in the resolution of known service defects or issues to applicable areas by providing accurate data, observations and status updates.
Monitor performance of third-party service providers to ensure quality and service levels are maintained by performing audits and assessing and responding as appropriate to reported issues.
Other Essential Functions
Participate in projects to achieve objectives, focusing on project planning, stakeholder coordination, risk management, and ensuring timely project delivery in alignment with organizational goals and standards.
Stay informed about relevant laws, regulations, and industry best practices.
Solve practical problems and handle a variety of situations by exercising flexibility and sound judgment in a fast-paced environment.
Provide exceptional member service by maintaining positive, professional relationships with members while discussing sensitive, personal financial circumstances, in a straightforward and tactful manner.
Foster positive relationships within a cohesive environment, leading by example, while aligning actions with shared values.
Share this job