Company:
Conexess Group, LLC
Location: St. Louis
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.
This is an onsite dependent position in St. Louis, MO
Monitor and provide support to systems, print servers, applications, and devices
Assist in troubleshooting to resolve incident tickets, media requests, etc. for internal and external customers
Collaborate with cross-functional teams including senior leadership to enhance overall customer experience
Ensure incidents and requests are handled according to agreed procedures and SLAs
Prepare services and documents regarding performance for operational effectiveness and improvements
Develop proactive ways to avoid potential problems and automate maintenance tasks
Provide backup support to other associates during peak work volumes to ensure timely delivery of reports, media or copy/print jobs
Share knowledge/ free flow ideas and provide policy input with teammates
Work with vendors to oversee maintenance and repair efforts to the Fleet, Print & Media Center equipment
Desired Experience
Bachelors degree or 4 or more years of relevant work experience preferred
Experience working with media/print environment
Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency
Demonstrated verbal and written communication skills
Solid analytical skills and inductive problem-solving abilities
Programming and scripting ability preferred
Organized and able to multi-task
Basic understanding of ticketing systems and workflow
Basic experience in multi-platform distributed environment preferable
Possess insatiable appetite for learning; continuously pursuing new skills that add value to the team's knowledge base
Close attention to detail as well as ability to follow step by step quality analysis procedures
Ability to work in a close team environment
Willingness to work a flexible schedule onsite and virtual environments to accommodate business requirements
#LI-MB
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Technical Support Analyst. This is a long-term opportunity with a competitive compensation package.
This is an onsite dependent position in St. Louis, MO
Monitor and provide support to systems, print servers, applications, and devices
Assist in troubleshooting to resolve incident tickets, media requests, etc. for internal and external customers
Collaborate with cross-functional teams including senior leadership to enhance overall customer experience
Ensure incidents and requests are handled according to agreed procedures and SLAs
Prepare services and documents regarding performance for operational effectiveness and improvements
Develop proactive ways to avoid potential problems and automate maintenance tasks
Provide backup support to other associates during peak work volumes to ensure timely delivery of reports, media or copy/print jobs
Share knowledge/ free flow ideas and provide policy input with teammates
Work with vendors to oversee maintenance and repair efforts to the Fleet, Print & Media Center equipment
Desired Experience
Bachelors degree or 4 or more years of relevant work experience preferred
Experience working with media/print environment
Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency
Demonstrated verbal and written communication skills
Solid analytical skills and inductive problem-solving abilities
Programming and scripting ability preferred
Organized and able to multi-task
Basic understanding of ticketing systems and workflow
Basic experience in multi-platform distributed environment preferable
Possess insatiable appetite for learning; continuously pursuing new skills that add value to the team's knowledge base
Close attention to detail as well as ability to follow step by step quality analysis procedures
Ability to work in a close team environment
Willingness to work a flexible schedule onsite and virtual environments to accommodate business requirements
#LI-MB
Share this job
Useful Links