Company:
Freshworks
Location: San Mateo
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
About the Role
The New Product Introduction (NPI) program management team standardizes the way we launch products. As a member of the NPI team (reporting into the Product Operations at Freshworks), you will lead teams in delivering technical maturity and operational readiness to launch stable, new products. You will be responsible for overseeing the successful planning, execution, and optimization of product launches across our portfolio of solutions. You will collaborate closely with cross-functional teams including Product Management, Revenue Enablement, Marketing, Sales, and Customer Success to ensure seamless and impactful product launches that drive customer adoption and business growth.
Responsibilities
Work with the Product Managers to develop and implement comprehensive product launch plans, timelines, and strategies to effectively introduce new products and features to the market
Run NPI weekly meeting for launches across Freshworks BUs (customer service, IT service management, sales & marketing)
Ensure NPI launch processes meet the needs of the GTM organizations (sales, SCs, marketing)
Help manage the enablement and onboarding workflows associated with private and public preview features
Track the health of each launch and communicate it to relevant audiences. Aggregate and maintain a centralized view of launch tracks across all products and provide a consolidated view of various milestones, classified based on the potential impact of each of these launches
Lead teams in conducting launch retros following product launch to capture and communicate important findings for continuous improvement
Coordinate cross-functional collaboration and communication to ensure alignment and synergy of launches with departments involved in the product launch process
Define and track key performance metrics and success criteria for product launches, providing regular reporting and analysis to stakeholders
Surface recommendations to improve the process as we continue to grow. Continuously assess and optimize product launch processes, tools, and methodologies to improve efficiency, effectiveness, and scalability.
Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur) from our San Mateo, CA headquarters.
About the Role
The New Product Introduction (NPI) program management team standardizes the way we launch products. As a member of the NPI team (reporting into the Product Operations at Freshworks), you will lead teams in delivering technical maturity and operational readiness to launch stable, new products. You will be responsible for overseeing the successful planning, execution, and optimization of product launches across our portfolio of solutions. You will collaborate closely with cross-functional teams including Product Management, Revenue Enablement, Marketing, Sales, and Customer Success to ensure seamless and impactful product launches that drive customer adoption and business growth.
Responsibilities
Work with the Product Managers to develop and implement comprehensive product launch plans, timelines, and strategies to effectively introduce new products and features to the market
Run NPI weekly meeting for launches across Freshworks BUs (customer service, IT service management, sales & marketing)
Ensure NPI launch processes meet the needs of the GTM organizations (sales, SCs, marketing)
Help manage the enablement and onboarding workflows associated with private and public preview features
Track the health of each launch and communicate it to relevant audiences. Aggregate and maintain a centralized view of launch tracks across all products and provide a consolidated view of various milestones, classified based on the potential impact of each of these launches
Lead teams in conducting launch retros following product launch to capture and communicate important findings for continuous improvement
Coordinate cross-functional collaboration and communication to ensure alignment and synergy of launches with departments involved in the product launch process
Define and track key performance metrics and success criteria for product launches, providing regular reporting and analysis to stakeholders
Surface recommendations to improve the process as we continue to grow. Continuously assess and optimize product launch processes, tools, and methodologies to improve efficiency, effectiveness, and scalability.
Please note this is a hybrid role with onsite expectations of 3x/week (Tue-Thur) from our San Mateo, CA headquarters.
Share this job