Service Desk 3/ SD3 (Web Content Manager)-Onsite

As WebContent Manager u will be responsible for creation, publishing & maintenance of content across CMS platform,including managing workflow,assigning

tasks to team members&working with our clients to ensure brand voice

consistency.

Complete Description:

looking for a Web Content Manager to manage and

contribute to business-critical content initiatives. A Web Content Manager must

be knowledgeable and skillful enough to drive operational excellence for

content dispersed across internal workflows, company external and internal

websites, campaigns, social networks, and so on. You must be able to

create/edit, manage, maintain, and syndicate the content.

We’re looking for someone who will:

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Collaborate with team to standardize

workflows

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Seamlessly cross-collaborate with other

business teams to improve efficiencies, content quality, and workflows

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Manage daily content tracking, processing,

and reporting with cross-functional teams to ensure better content monitoring

for accuracy

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Help clients diagnose and solve content

problems, and define content needs to support both user and business goals

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Procure accurate and up-to-date information

from subject matter experts to maintain content relevance

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Support content product development by

acquiring, reviewing, and editing data

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Manage and update content and campaigns under

the direction of the team lead

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Prioritize effectively under important

deadlines, executing on projects’ implementation in a timely manner

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Assist in the planning and support of content

projects and processes

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Create and conduct training with internal

teams and vendors

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Oversee proper execution of projects and

troubleshoot problems

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Track analytics and prepare insights

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Help apply and maintain consistency with

content standards

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Support content intake and upkeep in backend

content management system

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Technical support and system access to

approximately 15,000 customers using ServiceNow

- Workstation support, desktop support, business continuity,

information security, network connectivity knowledge of MS Office (O365) and

use of ticketing system software

Qualifications for the role

-3-5 years of experience in an operational management, content operations specialist, content manager, content creator, content coordinator, or UX writer role