Systems Administrator

Under the general direction of the ICOM Chief Information Officer, the Systems Administrator will help manage our cloud-based, serverless environment with a focus on Apple products. This role involves co-managing our network infrastructure, automating workflows, and supporting our SaaS ecosystem. They will monitor and manage current systems usage, proposing updates, upgrades, and solutions based on analysis performed. The Systems Administrator will also provide tiers one and two support for hardware, software, and A/V media as needed.

Responsibilities

Collaborate with users to define SaaS application problems, evaluate procedures, and propose solutions

Co-manage and maintain network infrastructure, specifically Cisco Meraki

Develop and evaluate workflow solutions by analyzing system needs and alternatives

Coordinate with vendors to implement solutions and ensure production meets specifications

Validate system performance by testing programs and solutions

Manage and maintain cloud-based user databases and account provisioning through JumpCloud

Document processes and provide reference materials for users and internal teams

Provide end-user training and support for system operations

Research emerging technologies and assess their potential for improving efficiency and effectiveness

Conduct cost-benefit analyses to support management decisions on IT upgrades

Collaborate with Technical Support Specialists on troubleshooting and support

Propose and implement system upgrades, updates, and improvements based on performance monitoring

Oversee the installation and configuration of new hardware and software to meet organizational needs

Perform system tests to ensure proper functionality and performance

Perform other related duties as assigned

Supervisory Responsibilities

None

Requirements

Minimum:

Bachelor’s degree in computer science or engineering information systems and/or at least 3 years proven experience in a related position

Experience working in and supporting Apple macOS and iPadOS hardware, software, and applications

Preferred:

Proven experience in Software architecture, design, documentation, testing, maintenance and/or development of applications

Networking experience a plus with familiarity using Meraki

Experience in software development methodologies and programming languages preferred

Skills & Abilities:

Team player who values collaboration, mutual support, and team cohesion

Excellent communication skills to explain complex technical concepts clearly to both technical and non-technical users

Strong analytical and problem-solving skills with the ability to troubleshoot, identify issues, and recommend effective solutions

Advanced interpersonal skills for effective communication and collaboration across departments

Proficient in managing cloud-based, serverless environments and SaaS applications

Experience with Apple device management

Network administration, particularly with Cisco Meraki

Knowledge of endpoint security and monitoring tools, including tools such as Jamf Protect, Crowdstrike Falcon, and Wazuh

Scripting and automation skills using Bash, Python, or similar languages

Ability to stay calm and credible in high-pressure situations, maintaining professionalism

Respect for confidentiality and commitment to data privacy standards

NOTE TO CANDIDATES:

We invite all candidates to apply, regardless of whether you meet every single requirement. If you have experience or knowledge in some of the skills and responsibilities mentioned, we’d love to hear from you. A genuine eagerness to learn and grow is highly valued, and it could make you a fantastic addition to our team.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick, Holidays, Winter Break)

Family Leave

Short Term & Long Term Disability

Tuition Reimbursement