Technology and Operations - Application Architect II

Job Description: Daily Responsibilities:

•Technology requirements:

• Needing to be an on-site expert

Degree or certifications required:

•

Years experience:

• Minimum 5 years of experience: You bring extensive knowledge of retail POS and warehousing systems. D365 Certification or prior practical experience with D365.

• Retail POS / Warehousing experience: You’re well-versed in the intricacies of retail hardware, including printers, label printers, handheld terminals (HHTs), and POS units.

• Fast-paced environment: You thrive in a dynamic setting and can adapt quickly to changing requirements.

• Problem-solving skills: You’re a creative thinker who takes initiative to resolve issues efficiently.

• Team player: You seamlessly integrate into a collaborative support team.

•

Required background/ Skillsets:

Nice-to-Haves

While not essential, the following qualifications would be advantageous:

• Finance / Integrations Experience: Familiarity with financial systems or integrations.

Responsibilities

1. Installation and Configuration:

• Install software and hardware at client sites, ensuring proper setup and connectivity.

• Configure and test hardware and software components.

2. Client Support:

• Provide telephone, remote, and on-site support to clients, resolving issues promptly.

• Be prepared to work at the Warner Brothers Studio lot—this role isn’t desk-bound!

3. Technical Knowledge:

• Stay up-to-date with our suite of hardware and software product lines.

4. Client Training:

• Train clients on software and hardware usage, as well as troubleshooting techniques.

Requirements

• Technical Expertise:

• Proficiency in Microsoft Office, various Windows operating systems, and networking.

• Availability:

• M-F 8 hours-Flexible schedule. Needs to be able to work between 7am-6pm. Hours/schedule may change due to supporting teams in the UK and New York Teams

• Willingness to work evenings and weekends as part of an "emergency" on-call troubleshooting/support.

• Communication Skills:

• Strong written and oral communication abilities.

• Background Check:

• Must pass a Criminal Background Check.

• Task Management:

• Ability to manage and prioritize tasks both in the office and in the field.

• Transportation:

• Reliable transportation to and from the Warner Brothers Studio lot.

• Industry Experience:

• Preferably experienced in the Retail & Warehouse POS industry.

• Configuration and Support:

• Experience in configuring, installing, training, and supporting hardware or software products.

•

Candidate Requirements (3-5 hard skills)

1 Skill: Microsoft Dynamic 365 working knowledge

Application:

2 Skill: Ability to work autonomously as well as a team environment

Application:

3 Skill: Describe a situation and the resolution and documenting it

Application:

Nice to Have Skills

Nice-to-Haves:

• Industry experience

• Being flexible in the hours they put in ( if they can work earlier to help other timezones is a plus)

Disqualifiers:

• This is a implementation role not looking for developers

• They need to have good people skills

How will this candidate know they are succeeding in their role?:

• 1 on 1s, weekly meetings

Interview process

Interview Distribution:

Zoom link to be provided in Beeline

What does your interview process look like? How many interviews per candidate?

2-3 interviews , 1 panel interview with HM and team member

How do you plan to assess candidates?

Technical- questions about Dynamic 365 , behavioral, culture

Comments for Suppliers:

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”