Company:
4 Corner Resources
Location: Winter Park
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
4 Corner Resources is currently seeking Tier 1 Technical Support Representatives for one of our clients, an award-winning university in the Central Florida area.
This is a great foot in the door opportunity to join a dynamic team of IT professionals in a prestigious university setting!
Tier 1 Technical Support Representative Overview:
The Tier 1Technical Support Representative provides the first level of technical support to users that are encountering a variety of technical-related issues as they use their computers, the online platform, and course-related materials, and as they progress through their courses and education
Tier 1 Technical Support Representative Requirements:
Must have a working knowledge of Apple products and/or MAC operating systems
Familiarity with the Windows operating system and baseline level functions
Must have prior technical support experience
Must be able to work a late-night shift (as late as 3:00 am) and weekends
Bachelor’s degree preferred
Tier 1 Technical Support Representative Responsibilities:
Provide outstanding customer service and technical support to user during any interaction
Support the functionality and use of the learning management system online platform
Troubleshoot and research issues to identify root causes
Ability to multi-task; handle a phone queue and log transactions
Tier 1 Technical Support Representative Pay:
$17.00/hour
Tier 1 Technical Support Representative Hours:
Start Date: October 14, 2024
The schedule will be four 10.5-hour days per week.
Must be willing to work weekends and have open availability.
There are daytime shifts, however we are focused on filling the nights shifts:
1:30pm-12:00am
4:30pm-3:00am
Training schedule will vary from actual schedule.
Tier 1 Technical Support Representative Benefits and Perks:
Opportunity to work for an award-winning university
Career growth opportunity
Eligible for client’s competitive benefits package upon conversion
This is a 6-month contract with intent of permanent hire.
4CR3
This is a great foot in the door opportunity to join a dynamic team of IT professionals in a prestigious university setting!
Tier 1 Technical Support Representative Overview:
The Tier 1Technical Support Representative provides the first level of technical support to users that are encountering a variety of technical-related issues as they use their computers, the online platform, and course-related materials, and as they progress through their courses and education
Tier 1 Technical Support Representative Requirements:
Must have a working knowledge of Apple products and/or MAC operating systems
Familiarity with the Windows operating system and baseline level functions
Must have prior technical support experience
Must be able to work a late-night shift (as late as 3:00 am) and weekends
Bachelor’s degree preferred
Tier 1 Technical Support Representative Responsibilities:
Provide outstanding customer service and technical support to user during any interaction
Support the functionality and use of the learning management system online platform
Troubleshoot and research issues to identify root causes
Ability to multi-task; handle a phone queue and log transactions
Tier 1 Technical Support Representative Pay:
$17.00/hour
Tier 1 Technical Support Representative Hours:
Start Date: October 14, 2024
The schedule will be four 10.5-hour days per week.
Must be willing to work weekends and have open availability.
There are daytime shifts, however we are focused on filling the nights shifts:
1:30pm-12:00am
4:30pm-3:00am
Training schedule will vary from actual schedule.
Tier 1 Technical Support Representative Benefits and Perks:
Opportunity to work for an award-winning university
Career growth opportunity
Eligible for client’s competitive benefits package upon conversion
This is a 6-month contract with intent of permanent hire.
4CR3
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