Company:
URBN
Location: Reno
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Role Summary:
URBN is hiring an IT Support Analyst who is responsible for supporting all IT systems within the Distribution Center (DC) and other desktop support across the enterprise. This position is responsible for prioritizing work efforts with IT and be the main point of contact for all escalation related to critical priority one issues.
Role Responsibilities:
This position will be the main point of contact for all priority incidents within the Reno, NV DC campus
Daily prioritization of all Service Desk IT incidents and service requests
Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as required
This position will help drive the adherence of IT standards for hardware and support within DC
This position will be expected to keep current on technologies related to run the production IT systems
This position will be instrumental in interfacing with other offsite IT Support teams
Role Qualifications:
Technical Degree in a computer related field or 2+ years experience working in a desktop support role
Excellent customer service experience working with critical production situations with the ability to train end users
Prior experience working with 3rd party vendors for incident escalation/resolution and future upgrades related to systems in CC and DC
Networking experience with wired and wireless technologies including RF
Ability to manage several critical incidents and escalate to IT management as necessary
#LI-BL1
The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
URBN is hiring an IT Support Analyst who is responsible for supporting all IT systems within the Distribution Center (DC) and other desktop support across the enterprise. This position is responsible for prioritizing work efforts with IT and be the main point of contact for all escalation related to critical priority one issues.
Role Responsibilities:
This position will be the main point of contact for all priority incidents within the Reno, NV DC campus
Daily prioritization of all Service Desk IT incidents and service requests
Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as required
This position will help drive the adherence of IT standards for hardware and support within DC
This position will be expected to keep current on technologies related to run the production IT systems
This position will be instrumental in interfacing with other offsite IT Support teams
Role Qualifications:
Technical Degree in a computer related field or 2+ years experience working in a desktop support role
Excellent customer service experience working with critical production situations with the ability to train end users
Prior experience working with 3rd party vendors for incident escalation/resolution and future upgrades related to systems in CC and DC
Networking experience with wired and wireless technologies including RF
Ability to manage several critical incidents and escalate to IT management as necessary
#LI-BL1
The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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