Company:
INSPYR Solutions
Location: Deer Park
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: IT Support Engineer
Location: Houston, TX (Deer Park, TX - 77536)
Duration: Permanent, Direct-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.
Key Points:
Experience in modern Microsoft technologies including O365 and Azure AD is required
This role will be onsite daily with occasional local travel to plant sites for IT Support related issues
Strong customer service skills are critical in this position
Summary:
As an IT Support Engineer, you will be responsible for providing technical support to our employees, both remotely and onsite. You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively.
We are a fast-growing organization focused on supporting our customers' operations across different business lines. As we grow quickly and develop new opportunities and processes to support our customers, we need someone with drive to help us create and maintain a stable network infrastructure that is aligned with our current and future business roadmap. This is an opportunity to be part of an organization that is growing and investing in being the best at what it does – You can be a part of that!
Job Duties & Responsibilities
Provide technical support to employees, both remotely and onsite
Troubleshoot and resolve hardware, software, and network issues
Install, configure, and maintain computer hardware and software, including laptops, desktops, and mobile devices, leveraging technology to automate computer deployment and replacement with minimal downtime, with all applicable patches, and the latest drivers
Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to come up with strategic solutions to recurring problems
Set up and maintain employee accounts and access permissions
Configure and troubleshoot printers, scanners, and other peripherals
Collaborate with other IT team members to identify and resolve complex issues
Document technical procedures and create knowledge base articles for the support team
Maintain inventory of hardware and software assets
Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions
Train users to successfully operate new systems and equipment
Conduct computer vulnerabilities monthly/weekly patching
Participate in 24/7 On-Call Rotation
Minimum Required Qualifications:
2+ years managing IT Support and/or Help Desk
Proven experience with ticketing/support systems
Experience troubleshooting network and connectivity issues
Knowledge of computer hardware and software (Windows)
Preferred/Desired Qualifications:
3+ years of experience in IT support or a related field
Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Strong knowledge of computer hardware and software, including Windows and MacOS
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to work well independently and as part of a team
Familiarity with Active Directory and Microsoft Office 365
ITSM related certifications (ITIL v3 Foundation, HDI Support Manager)
CompTIA Security +
Key Competencies:
Service-oriented mindset
Strong Technical Acumen and Client Services Experience
Outstanding communication, organizational, and time management skills
Strong teamwork and people skills
Technical and End-User documentation Writing
Incident, Change and Problem Management
Great analytical skills
Passion for continuous improvement and optimization of support processes and systems
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Houston, TX (Deer Park, TX - 77536)
Duration: Permanent, Direct-Hire
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.
Key Points:
Experience in modern Microsoft technologies including O365 and Azure AD is required
This role will be onsite daily with occasional local travel to plant sites for IT Support related issues
Strong customer service skills are critical in this position
Summary:
As an IT Support Engineer, you will be responsible for providing technical support to our employees, both remotely and onsite. You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively.
We are a fast-growing organization focused on supporting our customers' operations across different business lines. As we grow quickly and develop new opportunities and processes to support our customers, we need someone with drive to help us create and maintain a stable network infrastructure that is aligned with our current and future business roadmap. This is an opportunity to be part of an organization that is growing and investing in being the best at what it does – You can be a part of that!
Job Duties & Responsibilities
Provide technical support to employees, both remotely and onsite
Troubleshoot and resolve hardware, software, and network issues
Install, configure, and maintain computer hardware and software, including laptops, desktops, and mobile devices, leveraging technology to automate computer deployment and replacement with minimal downtime, with all applicable patches, and the latest drivers
Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to come up with strategic solutions to recurring problems
Set up and maintain employee accounts and access permissions
Configure and troubleshoot printers, scanners, and other peripherals
Collaborate with other IT team members to identify and resolve complex issues
Document technical procedures and create knowledge base articles for the support team
Maintain inventory of hardware and software assets
Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions
Train users to successfully operate new systems and equipment
Conduct computer vulnerabilities monthly/weekly patching
Participate in 24/7 On-Call Rotation
Minimum Required Qualifications:
2+ years managing IT Support and/or Help Desk
Proven experience with ticketing/support systems
Experience troubleshooting network and connectivity issues
Knowledge of computer hardware and software (Windows)
Preferred/Desired Qualifications:
3+ years of experience in IT support or a related field
Bachelor's degree in Computer Science, Information Technology, or a related field preferred
Strong knowledge of computer hardware and software, including Windows and MacOS
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Ability to work well independently and as part of a team
Familiarity with Active Directory and Microsoft Office 365
ITSM related certifications (ITIL v3 Foundation, HDI Support Manager)
CompTIA Security +
Key Competencies:
Service-oriented mindset
Strong Technical Acumen and Client Services Experience
Outstanding communication, organizational, and time management skills
Strong teamwork and people skills
Technical and End-User documentation Writing
Incident, Change and Problem Management
Great analytical skills
Passion for continuous improvement and optimization of support processes and systems
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Share this job
Useful Links