Service Desk Analyst

Overview:
We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our community. EagleBank (NASDAQ - EGBN) was founded to meet the financial needs of local business owners in Maryland, Washington DC, and Northern Virginia. With genuine connections, we provide custom financial solutions, local decision-making, and a deeply-rooted dedication to the community.

 

EagleBank is committed to being a workplace of inclusion, equity, respect, and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Throughout your EagleBank career, our commitment is to provide you with a variety of competitive benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.

 

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work program which allows employees to work remotely two days a week. This position has flexibility in choosing which two days, in addition to Wednesday, will be worked in the Silver Spring, MD office.

 

Responsibilities:
The Service Desk Analyst performs user support tasks related to the support, maintenance, and administration of the end-user computing environment, including basic network services, hardware, and software.

 

Qualifications:
Major Duties and Responsibilities

 

Troubleshoot, diagnose, and resolve end-user technical issues including password resets, desktop and printer configurations and issuing quick fix instructions..

Prioritize and escalate issues as required.

Provide end-user training and support.

Performs Service Desk and field support tasks as required

Responsible for documenting any network or PC-related functions including report review, notification and maintenance.

Perform maintenance and tracking of PC parts inventory.

Assist remote and mobile users.

Works with Tier II and Engineers to ensures the timely resolution of issues.

As required, create, update, and maintain information technology process and procedures.

Support EagleBank’s Asset Management Program.

 

Requirements

One year of experience with desktop support or PC hardware and software installation.

Excellent written and verbal communication skills.

Knowledge of  how server and workstations communicate.

Familiar with Help Desk support.

Proficient in MS Office.

Preferences:

Experience supporting desktops in a Citrix environment.

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.