Systems/Helpdesk Analyst

Title: Systems/Helpdesk Analyst

Location: Sullivan Park,NY

Duration: Long Term

Responsibilities and Requirements:

• Active Directory Administration

• Familiarity with cloud applications (Microsoft and 3rd party)

• Remediating/minimizing anti-virus threats

• Imaging and deployment server utilization

• Asset lifecycle management skills

• Installation/configuration of various software packages

• Installation/configuration of Security Software

• ServiceNow (ticket management) utilization

• Inventory management

• Additional responsibilities may include:

• Documentation (records) management

• Vendor engagement (as needed)

• Project interaction/participation

• Customer scheduling/follow-ups

• Cross-team interaction and collaboration

• Prioritizes duties and works on several tasks simultaneously

• Demonstrates flexibility and willingness to change priorities at a moment's notice

Requirements

• 2 plus experience

• Proficient in time management and task prioritization

• Advanced Level of English Language

• Effective organization and planning skills, with ability to handle changing priorities

• Excellent communication and interpersonal skills

• Must be a self-starter, able to work in team environment and motivate others

• Hardware/software installation, troubleshooting and support

• Active Directory administration

• Experience imaging and working with deployment server(s)

• Basic knowledge management