Company:
Voltguard Utilities Limited
Location: Houston
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Company Overview:
Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers.
Position Overview:
We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.
Pay: 21.00 - $30.00 per hour
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues related to energy services
- Collaborate with other departments to resolve complex technical issues
- Document all customer interactions and resolutions in our CRM system
- Provide timely and accurate updates to customers regarding the status of their technical issues
- Identify and escalate recurring technical issues to the appropriate teams for resolution
- Stay current with industry trends and updates to ensure accurate and effective technical support
Qualifications:
- Bachelor's degree in a technical field or equivalent work experience is preferred.
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of energy solutions and related technologies
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues effectively
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office and CRM systems
- Must be able to work full-time
What We Offer:
Competitive salary and a quarterly bonus
Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
401k with generous company match
Paid Parental Leave & Access to Parently platform
Hybrid work schedule - In office 2-3 times a week
Generous time off and paid company holidays
Company provided latest technology & software tools
If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.
Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers.
Position Overview:
We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.
Pay: 21.00 - $30.00 per hour
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues related to energy services
- Collaborate with other departments to resolve complex technical issues
- Document all customer interactions and resolutions in our CRM system
- Provide timely and accurate updates to customers regarding the status of their technical issues
- Identify and escalate recurring technical issues to the appropriate teams for resolution
- Stay current with industry trends and updates to ensure accurate and effective technical support
Qualifications:
- Bachelor's degree in a technical field or equivalent work experience is preferred.
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of energy solutions and related technologies
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues effectively
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office and CRM systems
- Must be able to work full-time
What We Offer:
Competitive salary and a quarterly bonus
Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
401k with generous company match
Paid Parental Leave & Access to Parently platform
Hybrid work schedule - In office 2-3 times a week
Generous time off and paid company holidays
Company provided latest technology & software tools
If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.
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