IT Support Analyst

Job Description

The IT Analyst processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Computer Operator III may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level. The Computer Operator III works within the IT team to provide responsive company wide support for technology incidents, requests, and questions. The successful individual will demonstrate a contemporary, working knowledge of computer hardware, peripherals, operating systems (e.g. Windows 10/11), audio/video systems, and networking fundamentals. Excellent listening skills, research and problem-solving skills, strong technical knowledge, and a sincere interest in serving others are essential qualities for success in the role. The candidate should be able to work in a fast-paced environment, and be able to multitask accordingly