Information Systems - Network Operations Analyst I - Level 9 Network Operations Analyst I - Level 9

Job Overview:

Provide technical support for Finance Company s operations environment. Analyze information to determine Finance Company performance and areas of improvement. Test and verify the Finance Company infrastructure to ensure it meets specifications and requirements

Major Accountabilities:

" Monitor and take corrective action for problems while minimizing customer impact.

" Create and/or update internal tickets to document monitoring and recovery steps.

" Perform routine maintenance procedures as required by policy or procedure.

" Maintain metrics as defined by management.

Education:

" Bachelor s degree or equivalent experience

Knowledge / Experience:

" Candidate will require basic knowledge of routing/switching, tunneling, security operations/engineering,MPLS.

" a` This is the objective since they might not know our environment a` OCC Entry Level -- -- Demonstrates ability to function in 2 of the 5 expertise areas in the OCC. (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 1 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC.

" "Firewall experience

" 1 year or relevant experience required

Skills/ Abilities:

" Effective problem/troubleshooting skills written and verbal communication skills; organization and interpersonal skills.

Work Conditions:

" Some on-call responsibility and occasional off hours work required.

" 12 Hour Shift work.

" Work one weekend day per work week."