Desktop Support Specialist - New York City

Our enterprise-level client in Manhattan, NY, is seeking to add a Desktop Support Specialist to the team.  Please see below for full details:

Job Notes:

-3+ month contact / extensions and perm conversion possible with good performance

-ASAP start date

-Onsite in Manhattan, NY

-Drug & Background required.

-Pay Rate = $30-33 w2 depending on experience level.

 

The hire will be a member of the onsite IT support team, with their prime responsibility supporting MAC devices and Windows desktop, laptop and mobile computing devices. The support engineer provides customer service support in troubleshooting and supporting Windows operating systems, authorized applications and peripherals enabling end users to perform their functions. Where there is a need, this engineer may be asked to provide support to colleagues who supports Mac devices and other onsite services; such as deployments, equipment pick-ups, move support, and other projects.

Responsibilities:

* Demonstrate basic knowledge across operating systems, applications and technologies

• Be able to work autonomously

• Understand the responsibility of your employer, while working under the direct operational direction of the client

• Advanced troubleshooting skills

• Excellent communication skills (written and verbal)

• Provides ongoing support of the standard hardware/software needs of the customer

• Work requires the exercise of discretion and independent judgement to investigate and resolve problems or situations.

• Applies knowledge of processes and resources required to perform analytical and technical tasks on Apple platforms.

• Service delivery tool experience (ServiceNow experience a plus)

• Ticket management. Accept, manage, update, and close out tickets within guidelines

• Driving to various locations (mileage expenses are reimbursable)

• Install and update operating systems and applications as required

• Assist level 1 and level 2 engineers troubleshooting issues

• Provide support functions for assigned projects requiring the level 2/3 engineer expertise

• Restoration of files and operating systems

• Be flexible, work as a team, be ready to work on all onsite services and projects

Qualifications:

• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.

• 5+ years' experience providing onsite support in an enterprise environment

• Understand and familiarity with SCCM software distribution platform as it pertains to policy, software and patch distribution methodologies in an enterprise environment

• Extensive experience with Microsoft 365 product family

• Excellent communication (verbal and oral) skills to interact with end users at all levels

• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge

• Associate's or bachelor's degree desired

• Working knowledge of Active Directory and secure LDAP

• Working knowledge of MS ADFS

• Working knowledge of Public Key Infrastructure (PKI)

• Very strong working knowledge of Windows 10 and higher

• Very strong working knowledge of MAC's (including JAMF)

• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies

• Working knowledge of CrowdStrike security platforms

• Experience with Bitlocker disk encryption

• Tech Certifications (A+, Hardware, Microsoft certifications a plus)

 

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  Nothing in this job posting guarantees employment.