Company:
Building & Earth Sciences, Inc.
Location: Birmingham
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure.
This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.
Responsibilities:
Incident Resolution: Address and resolve user-reported incidents efficiently through our help desk ticketing system.
Technical Support: Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones.
Hardware Configuration: Configure hardware for deployment to both new and existing users, ensuring optimal performance.
Imaging Mastery: Utilize imaging software such as Ghost and Acronis Snap Deploy to image devices effectively.
Network Troubleshooting: Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment.
Documentation: Create comprehensive documentation for installations and procedures to enhance knowledge sharing within the team.
Asset Management: Track and record assets managed by the department to ensure accurate inventory control.
Collaboration: Work collaboratively with other IT team members to address and resolve severe technical issues.
Spare Parts Availability: Ensure the availability of spare parts, including mobile devices, desktops, laptops, and adapters, to minimize downtime.
Project Assistance: Provide support for other IT-related projects as needed, showcasing your adaptability and versatility.
Qualifications:
Communication: Excellent communication skills, particularly when assisting non-technical users, demonstrating patience and clarity.
Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges.
Networking Fundamentals: Fundamental understanding of networking concepts, including TCP/IP, DNS, Firewalls, and VPN.
Bonus points for...
Imaging Expertise: Ability to create system images using Ghost and Acronis Snap Deploy.
Security Focus: Experience with Fortinet VPN and Firewalls to enhance network security.
Apple Business Essentials: Familiarity with Apple Business Essentials is a plus.
If you are a tech enthusiast with a knack for problem-solving and a desire to contribute to a collaborative IT environment, we encourage you to apply. Join us in maintaining the backbone of our IT infrastructure and be part of a team dedicated to delivering exceptional desktop support.
JOB ID: IND123
Are you a tech-savvy problem solver with a passion for providing top-notch desktop support? We're seeking an experienced Desktop Support Engineer to join our dynamic IT team in Birmingham, AL. As a crucial member of our support ecosystem, you'll play a pivotal role in ensuring the seamless operation of our IT infrastructure.
This is a full-time, permanent position working in-office in our Corporate Birmingham Branch Office location.
Responsibilities:
Incident Resolution: Address and resolve user-reported incidents efficiently through our help desk ticketing system.
Technical Support: Provide expert technical assistance for desktops, laptops, printers, mobile devices, and IP phones.
Hardware Configuration: Configure hardware for deployment to both new and existing users, ensuring optimal performance.
Imaging Mastery: Utilize imaging software such as Ghost and Acronis Snap Deploy to image devices effectively.
Network Troubleshooting: Investigate and troubleshoot network-related connectivity issues to maintain a robust and stable network environment.
Documentation: Create comprehensive documentation for installations and procedures to enhance knowledge sharing within the team.
Asset Management: Track and record assets managed by the department to ensure accurate inventory control.
Collaboration: Work collaboratively with other IT team members to address and resolve severe technical issues.
Spare Parts Availability: Ensure the availability of spare parts, including mobile devices, desktops, laptops, and adapters, to minimize downtime.
Project Assistance: Provide support for other IT-related projects as needed, showcasing your adaptability and versatility.
Qualifications:
Communication: Excellent communication skills, particularly when assisting non-technical users, demonstrating patience and clarity.
Technical Proficiency: Strong knowledge of computer hardware, software, and operating systems to tackle diverse technical challenges.
Networking Fundamentals: Fundamental understanding of networking concepts, including TCP/IP, DNS, Firewalls, and VPN.
Bonus points for...
Imaging Expertise: Ability to create system images using Ghost and Acronis Snap Deploy.
Security Focus: Experience with Fortinet VPN and Firewalls to enhance network security.
Apple Business Essentials: Familiarity with Apple Business Essentials is a plus.
If you are a tech enthusiast with a knack for problem-solving and a desire to contribute to a collaborative IT environment, we encourage you to apply. Join us in maintaining the backbone of our IT infrastructure and be part of a team dedicated to delivering exceptional desktop support.
JOB ID: IND123
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