Desktop Support Technician/ Trenton, NJ (Onsite)-8 months contract

NJMVC - Desktop Support Technician

TRENTON, NJ- Onsite

8 months contract

Job Description

EXCELLENT Verbal and Written Communication Required.

Note: Contractors will be required to work Onsite 5 days/week.

The Desktop Support Technician supports in-house teams

Responds in person to helpdesk tickets.

Responds to help desk tickets.

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.

Preferred Qualifications:

Experience with various technologies and roles including:

PC/laptop break/fix,

HW/SW installation and configuration,

Scripting (i.e., PERL, SHELL).

Skill
Required / Desired
Amount
of Experience

Experience providing hardware/software support to end users
Required
1
Years

Experience installing hardware and software on workstations
Required
1
Years

Experience installing hardware and software on servers
Required
1
Years

Experience in Windows environment
Required
1
Years

Eperience providing Telephone Support to users
Required
1
Years

Experience in maintenance or installation of basic application and support (i.e. password reset; user management
Desired
1
Years

Knowledge of MS Office Suite, TEAMS, SharePoint
Desired
1
Years

Knowledge of Service Now
Desired
1
Years