Company:
Kastle Systems
Location: Falls Church
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Join the leader in providing smarter solutions for a safer world.
Kastle is a leading provider of property technology solutions that protect commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities. We're growing, and we're looking to hire a Tier II System Administrator that will join our awesome team at our Falls Church, Virginia headquarters.
In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! Please visit to learn more about what it’s like to work with us.
Responsibilities:
Resolves Tier 1 and Tier 2 technical issues
Provisions end user devices to new hires
Supports IT on-boarding activities by partnering with HR
Configures, installs, maintains and refresh all end user devices using end point management systems like SCCM & Intune.
Provides IT support for end user devices like Desktops, PC’s, Printers, Scanners, Peripherals, Telecom devices, Smartphones, Tablets
Responds to and prioritizes end user requests effectively
Avoid manual repetitive functions and automate where possible
Provides on-call support on rotational basis for critical issues on IT & Infrastructure Services (1 week out of each month)
Analyze and troubleshoot computer hardware and software issues
Provides continuous support for the rollout of new technology projects throughout the project life-cycle
Accurately record and update support cases
Provides conference room setup and support
Perform preventative and routine maintenance to end user devices
Escalates and collaborates on complex issues with Tier 3 support team
Observe and alert management to recurring problems and patterns of problems
Identify opportunities for improvement
Qualifications:
At least 5 years of hands-on IT experience
Proficiency in Windows and MacOS operating systems and associated apps
Significant knowledge of Windows O/S (10 & 11) and maintenance procedures
Experience with Microsoft Office Applications
Experience working with Azure and/or Office 365 is a plus but isn't required
Must have strong people skills and positive customer service attitude
Ability to communicate effectively and professionally with senior leaders
Attention to detail and the ability to multi-task in a fast-paced environment
Other Eligibility Requirements:
Tags: Systems Administrator | System Administrator | IT Specialist | Infrastructure Engineer | Systems Engineer | Virtualization | virtual server | System Engineer | Hardware Engineer | Network Administrator | Systems Administration | System Administration| cloud engineer | azure administrator | aws administrator
#LI-JF1
Equal Opportunity Statement:
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
Desktop Support | IT Specialist | Help Desk | Service Desk | Engineer | Systems Administrator | Technical Support | Tech Support
Join the leader in providing smarter solutions for a safer world.
Kastle is a leading provider of property technology solutions that protect commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities. We're growing, and we're looking to hire a Tier II System Administrator that will join our awesome team at our Falls Church, Virginia headquarters.
In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices! Please visit to learn more about what it’s like to work with us.
Responsibilities:
Resolves Tier 1 and Tier 2 technical issues
Provisions end user devices to new hires
Supports IT on-boarding activities by partnering with HR
Configures, installs, maintains and refresh all end user devices using end point management systems like SCCM & Intune.
Provides IT support for end user devices like Desktops, PC’s, Printers, Scanners, Peripherals, Telecom devices, Smartphones, Tablets
Responds to and prioritizes end user requests effectively
Avoid manual repetitive functions and automate where possible
Provides on-call support on rotational basis for critical issues on IT & Infrastructure Services (1 week out of each month)
Analyze and troubleshoot computer hardware and software issues
Provides continuous support for the rollout of new technology projects throughout the project life-cycle
Accurately record and update support cases
Provides conference room setup and support
Perform preventative and routine maintenance to end user devices
Escalates and collaborates on complex issues with Tier 3 support team
Observe and alert management to recurring problems and patterns of problems
Identify opportunities for improvement
Qualifications:
At least 5 years of hands-on IT experience
Proficiency in Windows and MacOS operating systems and associated apps
Significant knowledge of Windows O/S (10 & 11) and maintenance procedures
Experience with Microsoft Office Applications
Experience working with Azure and/or Office 365 is a plus but isn't required
Must have strong people skills and positive customer service attitude
Ability to communicate effectively and professionally with senior leaders
Attention to detail and the ability to multi-task in a fast-paced environment
Other Eligibility Requirements:
Tags: Systems Administrator | System Administrator | IT Specialist | Infrastructure Engineer | Systems Engineer | Virtualization | virtual server | System Engineer | Hardware Engineer | Network Administrator | Systems Administration | System Administration| cloud engineer | azure administrator | aws administrator
#LI-JF1
Equal Opportunity Statement:
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
Desktop Support | IT Specialist | Help Desk | Service Desk | Engineer | Systems Administrator | Technical Support | Tech Support
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