Learning Systems Support Specialist

Thanks for your interest in Children's Mercy!:
Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

 

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview:
A LEARNING SYSTEMS SUPPORT SPECIALIST provides support for end-users of the Learning Systems provided by the Education Department. This person works closely with customers who interact with these systems, and provides assistance in making these tools work for them as designed. This person also helps maintain these systems so that they function correctly and provide accurate information so customers are able to use them efficiently and effectively. The Clinical Trial Finance, Manager under the direction of the Clinical Trial Finance, Director, is responsible for providing overall administrative leadership and operational management of Clinical Trial Finance. The incumbent will directly supervise the functional areas for industry budgeting, non-industry internal budgets, the Clinical Trial Management System, Infor CSF for projects managed by CTF, myResearchSuite (myGrants, myAgreements, myIRB). This position works in collaboration with multiple teams in the CMRI, across the enterprise, and is the liaison for budget consultants. This position directly supervises the Clinical Trial Finance, Supervisor and Clinical Trial Finance accountant(s) which are dedicated to providing overall support throughout the lifecycle of clinical trials and residual projects. The Clinical Trial Finance, Manager will work with the Director, Clinical Trial Finance to establish metrics and continue development of the Clinical Trial Finance Team. The position partners with teams both internally in the CMRI and outside the CMRI to ensure compliance with policies and sponsor regulations across the organization.

 

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

 

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities:
Provides technical support for the Cornerstone Learning Management System (LMS).

Maintains and assists with content, records, and activity in the LMS

Provides technical support and coordinates use of online learning resources provided by and used by the Learning Center

Qualifications:
Bachelor's Degree IS, Technology, Computer Science or related field and 1-2 years experience Technical support and customer service experience or

HS diploma or equivalent and 5-7 years experience Technical support role(s), customer service role.

Benefits at Children's Mercy:
The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay:
Our pay ranges are market competitive. The pay range for this job begins at $24.31/hr, but your offer will be determined based on your education and experience.

 

 

Remote Work/Work from Home:
This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

EEO Employer/Disabled/Vet:
Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

 

Our commitment to Diversity & Inclusion:
CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.