Company:
eTeam Inc.
Location: Seattle
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
A day in the life...
A Technician 1 will provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail). Responsibilities include providing website technical support to customers by researching and answering questions; troubleshooting and opening service tickets on website problems; technical support to our Work at Home and in house agents; communicate with customers regarding order issues. Personalizing customer interaction with complete resolution and ensuring customer satisfaction.
Responsibilities:
Personalize and relate to the customer in a way that signifies their importance as an individual.
Provides answers to customer by identifying problems, researching answers, while guiding customers through the corrective steps, notifying internal departments of issues and provide clarifying examples.
Resetting passwords.
Simultaneously navigate multiple software applications and technologies to service customers.
Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise.
Provide customers with critical product information that ensures the proper fit and customer satisfaction.
Suggest alternative items to customer for unavailable merchandise.
Follow through on customer commitments in a timely manner, exceeding customer expectations, with a strong sense of ownership.
Accurately assess situations through customer queues to properly resolve their needs.
Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
Accountable to meet service level standards.
Work with multiple teams and departments in an effort to resolve customer issues.
Research and document order issues within the system as well as resolve internal alerts.
Contact customers for order issues, i.e.: backorders, cancels, delays.
Other tasks as needed.
Behavioral:
Reliability is very important to the success of the position. Outstanding attendance is critical.
Excellent customer service skills with a high level of professionalism and fosters effective communication by utilizing active listening, verbal and written skills.
Demonstrate a commitment to teamwork through relationship-building and collaboration.
Deliver productivity through the efficient use of time and a commitment to strong results.
Develop rapport quickly and maintain good customer relationships both internally and externally.
Possess integrity with a strong sense of confidentiality to protect customers, fellow employees, and manager s propriety information.
Exhibits energy, enthusiasm and is able to learn and adapt quickly in a challenging, fast-paced environmen
A Technician 1 will provide a unique customer service experience through multiple channels of communication (i.e. phone, chat, and e-mail). Responsibilities include providing website technical support to customers by researching and answering questions; troubleshooting and opening service tickets on website problems; technical support to our Work at Home and in house agents; communicate with customers regarding order issues. Personalizing customer interaction with complete resolution and ensuring customer satisfaction.
Responsibilities:
Personalize and relate to the customer in a way that signifies their importance as an individual.
Provides answers to customer by identifying problems, researching answers, while guiding customers through the corrective steps, notifying internal departments of issues and provide clarifying examples.
Resetting passwords.
Simultaneously navigate multiple software applications and technologies to service customers.
Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise.
Provide customers with critical product information that ensures the proper fit and customer satisfaction.
Suggest alternative items to customer for unavailable merchandise.
Follow through on customer commitments in a timely manner, exceeding customer expectations, with a strong sense of ownership.
Accurately assess situations through customer queues to properly resolve their needs.
Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate.
Accountable to meet service level standards.
Work with multiple teams and departments in an effort to resolve customer issues.
Research and document order issues within the system as well as resolve internal alerts.
Contact customers for order issues, i.e.: backorders, cancels, delays.
Other tasks as needed.
Behavioral:
Reliability is very important to the success of the position. Outstanding attendance is critical.
Excellent customer service skills with a high level of professionalism and fosters effective communication by utilizing active listening, verbal and written skills.
Demonstrate a commitment to teamwork through relationship-building and collaboration.
Deliver productivity through the efficient use of time and a commitment to strong results.
Develop rapport quickly and maintain good customer relationships both internally and externally.
Possess integrity with a strong sense of confidentiality to protect customers, fellow employees, and manager s propriety information.
Exhibits energy, enthusiasm and is able to learn and adapt quickly in a challenging, fast-paced environmen
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