Company:
Datasoft Technologies
Location: Atlanta
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Service Desk Analyst
Onsite
About the Job
Duration: 12 months contract (possibility of extension)
Location: Onsite- Atlanta, GA
Pay rate:Hourly, depending on experience
JobID: 55763
This is a Full Time W2 position. Unable to provide sponsorship.
Overview :
DataSoft Technologies is seeking for Service Desk Analyst for our clients in Onsite- Atlanta, GA
Responsibilities:
Plan, execute, and finalize projects according to defined timelines and within the allocated budget. The Project Manager is responsible for partnering with the business and end-users and ensuring the product meets their needs.
Use appropriate project management tools, reports, templates, and PMO process documentation.
Work directly with department staff, as well as vendors (if applicable) and, when necessary, help other departments in fulfilling the requirements of assigned projects.
Utilize project management best practices, including risk management, quality management, change management, change control and communication.
Manage through collaboration and by providing leadership, guidance, and support to all project team members on assigned projects.
Conduct business process analysis and technology evaluations.
Work with internal customers to identify and implement process and technology changes.
Perform other duties as assigned.
Qualifications:
3+ years' work experience (minimum) 5+ years preferred:
Minimum of Associate degree preferred
3+ years' experience in Service Desk support. Equivalent combination of education and experience will be considered.
HDICSR certification (or similar)preferred
Strong customer service skills
Prior experience with service desk support is a MUST
Prior experience working as a desk side support analyst is a plus
A+ Certification is a plus
Proficient in understanding of network, wireless support
Knowledge of best practice security standards and techniques is a plus
Microsoft Windows certification is a plus
ITIL experience/certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team memberbenefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance
Vision Insurance
Short Term/Long Term Disability
Life Insurance
401 (K)
Onsite
About the Job
Duration: 12 months contract (possibility of extension)
Location: Onsite- Atlanta, GA
Pay rate:Hourly, depending on experience
JobID: 55763
This is a Full Time W2 position. Unable to provide sponsorship.
Overview :
DataSoft Technologies is seeking for Service Desk Analyst for our clients in Onsite- Atlanta, GA
Responsibilities:
Plan, execute, and finalize projects according to defined timelines and within the allocated budget. The Project Manager is responsible for partnering with the business and end-users and ensuring the product meets their needs.
Use appropriate project management tools, reports, templates, and PMO process documentation.
Work directly with department staff, as well as vendors (if applicable) and, when necessary, help other departments in fulfilling the requirements of assigned projects.
Utilize project management best practices, including risk management, quality management, change management, change control and communication.
Manage through collaboration and by providing leadership, guidance, and support to all project team members on assigned projects.
Conduct business process analysis and technology evaluations.
Work with internal customers to identify and implement process and technology changes.
Perform other duties as assigned.
Qualifications:
3+ years' work experience (minimum) 5+ years preferred:
Minimum of Associate degree preferred
3+ years' experience in Service Desk support. Equivalent combination of education and experience will be considered.
HDICSR certification (or similar)preferred
Strong customer service skills
Prior experience with service desk support is a MUST
Prior experience working as a desk side support analyst is a plus
A+ Certification is a plus
Proficient in understanding of network, wireless support
Knowledge of best practice security standards and techniques is a plus
Microsoft Windows certification is a plus
ITIL experience/certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team memberbenefits include:
Paid Holidays/Paid Time Off (PTO)
Medical/Dental Insurance
Vision Insurance
Short Term/Long Term Disability
Life Insurance
401 (K)
Share this job
Useful Links