Company:
Biogen
Location: Cambridge
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
About This Role
In this role, you will provide daily end-user support to the USO office, including Executive/VIP support locally on campus. You will supervise the system build and delivery processes and the resources directly responsible for performing those tasks and provide technical hardware & software support for Commercial Events/Meetings and daily-use technology. You will work closely with the Global Desktop team to provide timely solutions for any VIP technology needs and handle daily operational technical support and project delivery to US Field Force users.
What You’ll Do
Manage incident queue for US Field Force support for daily customer escalations and expectations to a successful resolution.
Supervise the system build and delivery processes and the resources directly responsible for performing those tasks.
Provide support for Field Force laptops, iPads, and assorted mobile devices.
Hardware break-fix and mobile device support, focusing on Executive / VIP population in Biogen US.
Proactive support and monitoring for technologies like meeting rooms, printers.
Supervising external A/V support for Commercial meetings, congress and events.
Partner with Field Operations, Field Training, IT Commercial and Global Desktop teams on projects impacting remote users to ensure successful and effective deployment, to include Field Force POA events.
Provide on-site support when Field Force staff are visiting the local corporate offices.
Document and maintain standards for US remote customer hardware, applications and troubleshooting processes.
Occasional travel to provide support for outside events.
About This Role
In this role, you will provide daily end-user support to the USO office, including Executive/VIP support locally on campus. You will supervise the system build and delivery processes and the resources directly responsible for performing those tasks and provide technical hardware & software support for Commercial Events/Meetings and daily-use technology. You will work closely with the Global Desktop team to provide timely solutions for any VIP technology needs and handle daily operational technical support and project delivery to US Field Force users.
What You’ll Do
Manage incident queue for US Field Force support for daily customer escalations and expectations to a successful resolution.
Supervise the system build and delivery processes and the resources directly responsible for performing those tasks.
Provide support for Field Force laptops, iPads, and assorted mobile devices.
Hardware break-fix and mobile device support, focusing on Executive / VIP population in Biogen US.
Proactive support and monitoring for technologies like meeting rooms, printers.
Supervising external A/V support for Commercial meetings, congress and events.
Partner with Field Operations, Field Training, IT Commercial and Global Desktop teams on projects impacting remote users to ensure successful and effective deployment, to include Field Force POA events.
Provide on-site support when Field Force staff are visiting the local corporate offices.
Document and maintain standards for US remote customer hardware, applications and troubleshooting processes.
Occasional travel to provide support for outside events.
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