Company:
JobTracks, Inc.
Location: Denver
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
We seek a skilled and customer-focused IT Support Specialist to provide high-level technical support and ensure smooth day-to-day operations for end-users with one of our top clients in Denver.
Key Responsibilities:
Troubleshooting computer hardware, software, and networking issues, and ensuring optimal system performance to maintain user productivity.
Deliver exceptional customer service and timely technical support for end-users, addressing computer and networking issues.
Install, configure, and maintain desktop computers, peripheral devices, and software to ensure proper functionality.
Diagnose, troubleshoot, and resolve complex technical problems that standard procedures may not address, taking corrective actions either remotely or on-site.
Provide escalation support for help desk tickets, resolving issues that require more advanced technical knowledge.
Follow established protocols and procedures while identifying opportunities for process improvement.
Collaborate with team members to understand how your role impacts overall team success and contributes to cross-functional initiatives.
Take ownership of issues, ensuring timely resolution and minimizing downtime for end-users.
Effectively communicate solutions and technical information within the team and with end-users in routine and moderately complex scenarios.
Work independently with general supervision, managing your workload and delivering results without direct oversight.
Perform additional duties as assigned by management.
Skills & Experience Required:
2+ years of experience in desktop and remote technical support.
Proficiency in Office 365 support, with a strong ability to troubleshoot and resolve issues.
Hands-on experience with ticketing systems such as ServiceNow.
Advanced troubleshooting skills for:
Windows 10/11
Office 365 applications
Networked printers
Basic networking fundamentals
Preferred Skills:
Experience with Azure Active Directory (Azure AD).
Advanced knowledge of networking concepts and troubleshooting.
Key Responsibilities:
Troubleshooting computer hardware, software, and networking issues, and ensuring optimal system performance to maintain user productivity.
Deliver exceptional customer service and timely technical support for end-users, addressing computer and networking issues.
Install, configure, and maintain desktop computers, peripheral devices, and software to ensure proper functionality.
Diagnose, troubleshoot, and resolve complex technical problems that standard procedures may not address, taking corrective actions either remotely or on-site.
Provide escalation support for help desk tickets, resolving issues that require more advanced technical knowledge.
Follow established protocols and procedures while identifying opportunities for process improvement.
Collaborate with team members to understand how your role impacts overall team success and contributes to cross-functional initiatives.
Take ownership of issues, ensuring timely resolution and minimizing downtime for end-users.
Effectively communicate solutions and technical information within the team and with end-users in routine and moderately complex scenarios.
Work independently with general supervision, managing your workload and delivering results without direct oversight.
Perform additional duties as assigned by management.
Skills & Experience Required:
2+ years of experience in desktop and remote technical support.
Proficiency in Office 365 support, with a strong ability to troubleshoot and resolve issues.
Hands-on experience with ticketing systems such as ServiceNow.
Advanced troubleshooting skills for:
Windows 10/11
Office 365 applications
Networked printers
Basic networking fundamentals
Preferred Skills:
Experience with Azure Active Directory (Azure AD).
Advanced knowledge of networking concepts and troubleshooting.
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