Desktop Support Technician

Onsite Desktop Support Techs needed ASAP for a 6+ month contract position in Atlanta, GA!

Work Hours: Wednesday through Saturday - 7am to 5:30pm

JOB DUTIES DESCRIPTION

Diagnose, troubleshoot, and resolve production problems

Ensures client organizations are maximizing the value of the technology platforms and that workflows are operating smoothly at all times

Observes system functions to verify correct system operation and surface issues to Product and Engineering teams to improve the product

Manage and continuously improve our processes for helping customers, managing the team, and working with the rest of the company.

Responds to inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

Environment is Windows 10 and Office 365

Documents and tracks detail information about tickets opened in the Support Desk System and conducts required follow up to ensure the issue on the ticket has been successfully resolved

Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue, escalates appropriately

Coordinates activities with help desk, network services, or other information systems groups

Prepare various reports for management and auditing purposes. Provides updates, status, and completion information to manager

Manage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.

Perform other duties as assigned