Company:
Conexess Group, LLC
Location: Ann Arbor
Closing Date: 07/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Service Desk Technician - 100% Remote after training
Job Description:
Being the first line contact for IT Help Desk interactions with the business – answering the help desk phone line and being the first response to tickets. With a focus on excellent customer service and quick remediation.
Note customer problems and log information in Service Now ticketing system.
Gather information regarding problems that cannot be solved by Tier 1 so that problems can be escalated to the proper team.
Provide technical support for all IT issues via remote support, instant messaging, phone, and email.
Handle technical requests such as password resets, software installs, and other service requests.
Qualifications
Must possess strong customer communication and interpersonal skills sufficient for daily interaction with company team members and delivery of superior customer service.
Job Description:
Being the first line contact for IT Help Desk interactions with the business – answering the help desk phone line and being the first response to tickets. With a focus on excellent customer service and quick remediation.
Note customer problems and log information in Service Now ticketing system.
Gather information regarding problems that cannot be solved by Tier 1 so that problems can be escalated to the proper team.
Provide technical support for all IT issues via remote support, instant messaging, phone, and email.
Handle technical requests such as password resets, software installs, and other service requests.
Qualifications
Must possess strong customer communication and interpersonal skills sufficient for daily interaction with company team members and delivery of superior customer service.
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