Servicenow System Administrator

The Innovation and Technology Department of the County of San Bernardino is seeking a motivated contract Servicenow System Administrator. The candidate will apply Servicenow's best practices and methodologies toward developing and supporting a system for over 20,000 employees. The County has currently deployed ITSM and Appengine and is anticipating additional modules in the future.

Contract Duration: 1 to 2 years (renewed annually).

Responsibilities

Develop and document best practices for the County's use of Servicenow.

Gather requirements from the County's business units and apply Servicenow methodology.

Drive adoption of Servicenow by providing a stable and functional system.

Identify and report on potential improvements in system stability and security.

Develop and enforce best practices for security and usability of the system.

Guide the business using best practices for system compatibility and interoperability.

Perform peer reviews of system integrity and standardization.

Perform capacity planning, maintain system patching, upgrades and clones.

Develop Knowledgebase, write knowledge articles.

Skills and Qualifications

Subject Matter Expert in Servicenow administration, patching, cloning, security.

Strong technical skills, ability to scope, deploy, support and maintain enterprise applications.

Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical staff.

Technical Writing

The ideal candidate would have experience working in a Government environment with an understanding of a Government's administrative processes.

The ideal candidate would have experience with Servienow's flow/workflow, ACLs, ITSM, ITBM, Appengine. Experience with other Servicenow modules a plus.

Must live in Continental US and be a US citizen.

Experience and Education:

Minimum of 5 years as System Administrator experience supporting an enterprise application with thousands of users.

Minimum of 2 years administering Servicenow with admin level role.

Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field.