Company:
Compu-Vision Consulting Inc.
Location: New York County
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: CRM Developer
Duration: 8 months
Location: New York, NY 10004
Scope of Work: Client is looking to enhance its recently deployed Business Automation system, built on Dynamics 365. This system serves all divisions including the Licensing division, processing license applications and renewals across 57 business categories. Additionally, the organization has a .NET-based Business Portal that connects to the Business Automation system. The Business Portal caters to outside New Yorkers, allowing them to conduct various transactions related to licensing, payments, document uploads, and complaints to Consumer Services division. The Business Automation system, deployed on Dynamics 365, has been operational for eight months. However, persistent challenges necessitate expert intervention. Our objectives are threefold: optimize system performance, address post-production issues, and enhance functionality. This includes catering to internal users within our Licensing division and seamless integrations with external agency systems . Additionally, we must address approximately 100+ items in the Parking Lot across all divisions. To achieve these goals, we require the expertise of CRM Developer with minimum eight (8) years of experience to drive system success and address critical business needs:
CRM Developer: Customizes and enhances the system.
The selected candidate will join technical team to assist in designing and implementing enhancements across critical systems. These systems include Business Automation, Business Portal, and integrations with AIMS (Asset and Inspection Management System) as well as external systems.The primary focus is to support the agency's license approval and renewal functionalities while addressing issues related to reference data for businesses, addresses, and contacts. The goal is to ensure seamless end-to-end workflow processes.
To achieve these goals, client requires the expertise of CRM Developer, contributing to specific areas:
Customizes and enhances the Business Automation system.
Responsibilities encompass several critical areas: customization and enhancements to improve user experience and productivity, addressing data quality and reporting issues, and providing comprehensive training and support for CRM features to end-users.
Qualification Requirements for CRM Developer:
1. Educational Background: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
2. Experience:
o Minimum of 8 years of proven experience in customizing and enhancing CRM systems to improve user experience and productivity.
o Experience in addressing data quality and reporting issues.
o Familiarity with Business Automation systems and Business Portals.
3 . Technical Skills:
o Proficiency in CRM platforms such as Microsoft Dynamics. o Strong programming skills in languages like JavaScript, SQL, .NET, or similar.
o Strong programming skills in languages like JavaScript, SQL, .NET, or similar
o Experience with system integrations, particularly with external systems like DMV, DOF, and ECB. o Expertise in developing and deploying custom plugins to extend CRM functionality.
o Proficiency in designing and implementing workflows, business process flows, and automation within the CRM system.
o Experience with RESTful and SOAP APIs for integrating CRM with other systems.
o Skills in managing data quality, data migration, and data integration tasks.
o Ability to create and customize reports and dashboards to meet business requirements.
o Knowledge of CRM security models, role-based access control, and compliance standards.
o Strong communication skills to provide comprehensive training and support for CRM features to end-users.
4. Soft Skills:
o Excellent problem-solving skills and attention to detail.
o Strong communication skills to provide comprehensive training and support for CRM features to end-users.
o Ability to work collaboratively within a technical team and with other departments.
Project Phases and Deliverables:
1. App Development and Maintenance
2. Integration and Data Management
3. Troubleshooting and Support
4. Delivery and Deployment
Duration: 8 months
Location: New York, NY 10004
Scope of Work: Client is looking to enhance its recently deployed Business Automation system, built on Dynamics 365. This system serves all divisions including the Licensing division, processing license applications and renewals across 57 business categories. Additionally, the organization has a .NET-based Business Portal that connects to the Business Automation system. The Business Portal caters to outside New Yorkers, allowing them to conduct various transactions related to licensing, payments, document uploads, and complaints to Consumer Services division. The Business Automation system, deployed on Dynamics 365, has been operational for eight months. However, persistent challenges necessitate expert intervention. Our objectives are threefold: optimize system performance, address post-production issues, and enhance functionality. This includes catering to internal users within our Licensing division and seamless integrations with external agency systems . Additionally, we must address approximately 100+ items in the Parking Lot across all divisions. To achieve these goals, we require the expertise of CRM Developer with minimum eight (8) years of experience to drive system success and address critical business needs:
CRM Developer: Customizes and enhances the system.
The selected candidate will join technical team to assist in designing and implementing enhancements across critical systems. These systems include Business Automation, Business Portal, and integrations with AIMS (Asset and Inspection Management System) as well as external systems.The primary focus is to support the agency's license approval and renewal functionalities while addressing issues related to reference data for businesses, addresses, and contacts. The goal is to ensure seamless end-to-end workflow processes.
To achieve these goals, client requires the expertise of CRM Developer, contributing to specific areas:
Customizes and enhances the Business Automation system.
Responsibilities encompass several critical areas: customization and enhancements to improve user experience and productivity, addressing data quality and reporting issues, and providing comprehensive training and support for CRM features to end-users.
Qualification Requirements for CRM Developer:
1. Educational Background: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
2. Experience:
o Minimum of 8 years of proven experience in customizing and enhancing CRM systems to improve user experience and productivity.
o Experience in addressing data quality and reporting issues.
o Familiarity with Business Automation systems and Business Portals.
3 . Technical Skills:
o Proficiency in CRM platforms such as Microsoft Dynamics. o Strong programming skills in languages like JavaScript, SQL, .NET, or similar.
o Strong programming skills in languages like JavaScript, SQL, .NET, or similar
o Experience with system integrations, particularly with external systems like DMV, DOF, and ECB. o Expertise in developing and deploying custom plugins to extend CRM functionality.
o Proficiency in designing and implementing workflows, business process flows, and automation within the CRM system.
o Experience with RESTful and SOAP APIs for integrating CRM with other systems.
o Skills in managing data quality, data migration, and data integration tasks.
o Ability to create and customize reports and dashboards to meet business requirements.
o Knowledge of CRM security models, role-based access control, and compliance standards.
o Strong communication skills to provide comprehensive training and support for CRM features to end-users.
4. Soft Skills:
o Excellent problem-solving skills and attention to detail.
o Strong communication skills to provide comprehensive training and support for CRM features to end-users.
o Ability to work collaboratively within a technical team and with other departments.
Project Phases and Deliverables:
1. App Development and Maintenance
2. Integration and Data Management
3. Troubleshooting and Support
4. Delivery and Deployment
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