Company:
DP Professionals
Location: Columbia
Closing Date: 01/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
DPP is seeking a Business Systems Analyst for an opportunity in Columbia, SC.
Work arrangement:
Hybrid, 3 days per week onsite
W2 position; 12 months
Summary:
Attend team meetings
Attend customer meetings
Understand Customer requirements and able to convert it to system requirements
Work with customers, Project management team and other teams during projects
Top skills:
Call Center as a Service (CCaas) Vendors like Genesys, Enghouse, Avaya, Amazon Connect Interactive Voice Response (IVR) Vendors like BlueWork
Preferred: Understanding of how Call Center as a Service; Ccaas platform works with vendor provided solutions Understanding of Cloud technologies like Amazon cloud, Google Cloud, etc
Certifications:
Certified Business Analysis Professional (CBAP), HIPAA, LOMA.
Minimum required work experience:
4 years of IT business analysis experience.
Job/class description:
Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.
Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
Guide both technical and customer departments in the development of the systems that support the business solution.
Facilitate the transfer of knowledge about the direction of the business units to others who support them.
Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
Provide input on the business direction for system changes.
Validate the business need for solutions to business problems and process improvements.
Assist in the development and documentation of training materials. Mentor or train less experienced staff.
Required knowledge, skills, and abilities:
AVAYA
Communication
Adaptability
Leadership
Demonstrated understanding of concepts of the supported business unit. Basic knowledge of standard industry practices.
Demonstrated knowledge of procedures for the business unit.
Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
Strong teamwork and interpersonal skills.
Understands how IT affects an organization and is able to link it to business processes.
Excellent analytical skills.
Good conceptual skills.
Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Microsoft Office.
Preferred Skills and Abilities:
Conceptual understanding of project management techniques. Able to influence and negotiate solutions to business problems.
Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
Work environment:
The team is mid-size team with 10 team members.
Combination of senior staff members and some entry level members.
Team members works very well with each other and always ready to back up each other. Team works on projects, change sheets and customer support issues.
The Contact Center Technologies (CCT) team supports our commercial and corporate contact centers by providing the systems which enable our customers to get assistance via phone or chat.
The team leverages hybrid solutions that span both on-site and cloud-based platforms.
The applications that are part of Contact Center Technologies include: ACD (Automated Call Distribution)/CCaaS (Contact Center as a Service) enables both customer and provider contacts (calls and chats) to be routed across our call centers to an agent with the right skillset to address their concerns.
Required education/equivalencies:
Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Business Administration or other job related degree.
Preferred Education:
Bachelor's degree-in Computer Science, Business Administration, or other job related field or 4 years of job related experience with government business and/or BCBS companies.
Interested? Learn more:
Click the apply button or contact our recruiter Daniel at (url removed) to learn more about this position (#(phone number removed).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
Work arrangement:
Hybrid, 3 days per week onsite
W2 position; 12 months
Summary:
Attend team meetings
Attend customer meetings
Understand Customer requirements and able to convert it to system requirements
Work with customers, Project management team and other teams during projects
Top skills:
Call Center as a Service (CCaas) Vendors like Genesys, Enghouse, Avaya, Amazon Connect Interactive Voice Response (IVR) Vendors like BlueWork
Preferred: Understanding of how Call Center as a Service; Ccaas platform works with vendor provided solutions Understanding of Cloud technologies like Amazon cloud, Google Cloud, etc
Certifications:
Certified Business Analysis Professional (CBAP), HIPAA, LOMA.
Minimum required work experience:
4 years of IT business analysis experience.
Job/class description:
Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business support-related activities.
Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
Guide both technical and customer departments in the development of the systems that support the business solution.
Facilitate the transfer of knowledge about the direction of the business units to others who support them.
Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
Provide input on the business direction for system changes.
Validate the business need for solutions to business problems and process improvements.
Assist in the development and documentation of training materials. Mentor or train less experienced staff.
Required knowledge, skills, and abilities:
AVAYA
Communication
Adaptability
Leadership
Demonstrated understanding of concepts of the supported business unit. Basic knowledge of standard industry practices.
Demonstrated knowledge of procedures for the business unit.
Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
Strong teamwork and interpersonal skills.
Understands how IT affects an organization and is able to link it to business processes.
Excellent analytical skills.
Good conceptual skills.
Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
Microsoft Office.
Preferred Skills and Abilities:
Conceptual understanding of project management techniques. Able to influence and negotiate solutions to business problems.
Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.
Work environment:
The team is mid-size team with 10 team members.
Combination of senior staff members and some entry level members.
Team members works very well with each other and always ready to back up each other. Team works on projects, change sheets and customer support issues.
The Contact Center Technologies (CCT) team supports our commercial and corporate contact centers by providing the systems which enable our customers to get assistance via phone or chat.
The team leverages hybrid solutions that span both on-site and cloud-based platforms.
The applications that are part of Contact Center Technologies include: ACD (Automated Call Distribution)/CCaaS (Contact Center as a Service) enables both customer and provider contacts (calls and chats) to be routed across our call centers to an agent with the right skillset to address their concerns.
Required education/equivalencies:
Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Business Administration or other job related degree.
Preferred Education:
Bachelor's degree-in Computer Science, Business Administration, or other job related field or 4 years of job related experience with government business and/or BCBS companies.
Interested? Learn more:
Click the apply button or contact our recruiter Daniel at (url removed) to learn more about this position (#(phone number removed).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
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