Information Technology Systems Support Specialist

Title: Information Technology Systems Support Specialist

Duration: Long Term Contract 

Location: Sacremento, CA

The County's primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application related requests for County systems or route them to the appropriate support team.

This role will require:

· Strong customer service skills · Knowledge of Active Directory or other identity management system

· Attention to detail

· Ability to work with rapidly changing priorities

· Experience with troubleshooting Windows systems

· Good verbal and writing skills for customer interaction and documentation

· Good problem isolation skills, and a broad general knowledge of IT systems · The ability to shift topics rapidly

· Working knowledge of Jira for the placing and tracking of calls.

· The use of Adaxes and MECM for supporting customer systems and account management

· A working knowledge of the of M365 on a public sector lever is desirable

· Be familiar with concepts of enterprise level applications

· Familiarity with WAN architecture at a higher level.