Lead Servicenow Engineer

About this role:

We are seeking a Lead Service Now Engineer (Lead Specialty Software Engineer) to support the Enterprise Business Resiliency (EBR) line of business. Note: Prior experience with Service Now Business Continuity Management is a requirement of this position.

In this role, you will:

Lead complex initiatives on selected domains

Ensure systems are monitored to increase operational efficiency and managed to mitigate risk

Define opportunities to maximize resource utilization and improve processes while reducing cost

Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies

Resolve coding, testing and escalated platform issues of a technically challenging nature

Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives

Mentor less experienced software engineers

Collaborate and influence all levels of professionals including managers

Lead team to achieve objectives

Partner with production support and platform engineering teams effectively

Required Qualifications:

5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education?

5 + years of ServiceNow Software Engineering experience (new development and support) 

3+ years of SQL development

2+ years of experience with ServiceNow Business Continuity Module (BCM), ITSM, Common Services Data Model, and/or custom workflows

2+ years of engineering team leadership

2+ years of senior leadership engagement experience

1+ years of ServiceNow Automated Testing Framework

1+ year of working with globally dispersed team

Desired Qualifications:

2+ years of Agile delivery experience

2+ years working with third-party delivery partners

Ability to foster a collaborative environment by actively participating in requirements and design discussions

Ability to work independently and as part of a scrum team to design, implement, and support IT solutions to business needs

Ability to translate business needs to technical solutions

Ability to perform data analysis and design

Ability to design data interfaces

Job Expectations:

This position offers a hybrid work schedule

Locations: 

1525 W. W.T. Harris Blvd., Charlotte, North Carolina

1301 Solana Blvd., Westlake, Texas

150 E 42nd Street, New York, New York

550 S. 4th St., Minneapolis, Minnesota

2600 S. Price Rd., Chandler, Arizona