Company:
Fannie Mae
Location: Plano
Closing Date: 23/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
As a valued colleague on our team, you will contribute to working directly to build, develop, or design functionality for a product, as well as participate in the ongoing implementation, enhancement, or maintenance of existing products.
THE IMPACT YOU WILL MAKE
The Application Support & Customer Success Specialist (Hybrid)role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Provide technical and business process support to internal and external users of Fannie Mae’s Collateral Risk Management products, including troubleshooting issues and answering inquiries.
Act as a subject matter expert on Collateral Risk Management products, staying updated on new features and enhancements.
Provide detailed and organized information/documentation about each deployment.
Develop and maintain Product Management artifacts, user guides, and other documentation to support training and user adoption.
Analyze support inquiries to identify areas for improvement and enhancement of Collateral Risk Management products.
Manage communications related to issues, system outages, impacts.
Manage dashboards and reporting related to Collateral Risk Management Application Support inquiries, SLAs and KPIs.
As a valued colleague on our team, you will contribute to working directly to build, develop, or design functionality for a product, as well as participate in the ongoing implementation, enhancement, or maintenance of existing products.
THE IMPACT YOU WILL MAKE
The Application Support & Customer Success Specialist (Hybrid)role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Provide technical and business process support to internal and external users of Fannie Mae’s Collateral Risk Management products, including troubleshooting issues and answering inquiries.
Act as a subject matter expert on Collateral Risk Management products, staying updated on new features and enhancements.
Provide detailed and organized information/documentation about each deployment.
Develop and maintain Product Management artifacts, user guides, and other documentation to support training and user adoption.
Analyze support inquiries to identify areas for improvement and enhancement of Collateral Risk Management products.
Manage communications related to issues, system outages, impacts.
Manage dashboards and reporting related to Collateral Risk Management Application Support inquiries, SLAs and KPIs.
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