Company:
Nexus Staff
Location: New York County
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 37.5-40 hours/week
Work site: 100% On-Site
Location: One State Street, New York, NY 10004
Estimated Job Duration: 1 Year
Resume Due Date: 07/02/2024.
Minimum Education:
High School Diploma or equivalent.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Work Experience:
Three to five years of experience in IT customer support and training.
Demonstrated experience in computer installation, diagnosis, and repair.
Proficiency in network and standalone printer installation, diagnosis, and repair.
Experience in troubleshooting scanners and other peripheral devices.
Extensive experience with the Microsoft Office Suite for troubleshooting and desktop support.
Familiarity with virtual meeting tools, including MS Teams, Zoom, and WebEx.
Experience with Windows 10 desktop support.
Proficiency in VPN and remote technical support.
Experience with Adobe Pro for troubleshooting and desktop support.
Job Duties:
Manage the service desk shared mailbox: respond to emails, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians if issues remain unresolved.
Perform installation, administration, testing, and maintenance of hardware and software.
Deploy and configure hardware and software.
Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options and recommend appropriate system platforms to meet program requirements.
Prepare and assist with the creation of procedural manuals, online help instructions for users, and technical documentation manuals for IT staff.
Provide and administer training in hardware and software technologies.
Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians if issues are not resolved after troubleshooting.
Miscellaneous Information:
Shift: Monday to Friday, either 8:00 AM - 4:00 PM or 10:00 AM - 6:00 PM.
Successful candidates will undergo a background check and fingerprinting.
Interviews will be conducted via Microsoft Teams.
Client does not provide parking, but the office is accessible by bus or subway.
The Nexus Staff Difference:
Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
We offer weekly payments via ACH (Automated Clearing House).
Serving as Prime Vendors to New York State and New York City for over 10 years.
Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 37.5-40 hours/week
Work site: 100% On-Site
Location: One State Street, New York, NY 10004
Estimated Job Duration: 1 Year
Resume Due Date: 07/02/2024.
Minimum Education:
High School Diploma or equivalent.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
Work Experience:
Three to five years of experience in IT customer support and training.
Demonstrated experience in computer installation, diagnosis, and repair.
Proficiency in network and standalone printer installation, diagnosis, and repair.
Experience in troubleshooting scanners and other peripheral devices.
Extensive experience with the Microsoft Office Suite for troubleshooting and desktop support.
Familiarity with virtual meeting tools, including MS Teams, Zoom, and WebEx.
Experience with Windows 10 desktop support.
Proficiency in VPN and remote technical support.
Experience with Adobe Pro for troubleshooting and desktop support.
Job Duties:
Manage the service desk shared mailbox: respond to emails, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians if issues remain unresolved.
Perform installation, administration, testing, and maintenance of hardware and software.
Deploy and configure hardware and software.
Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options and recommend appropriate system platforms to meet program requirements.
Prepare and assist with the creation of procedural manuals, online help instructions for users, and technical documentation manuals for IT staff.
Provide and administer training in hardware and software technologies.
Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate to higher-level technicians if issues are not resolved after troubleshooting.
Miscellaneous Information:
Shift: Monday to Friday, either 8:00 AM - 4:00 PM or 10:00 AM - 6:00 PM.
Successful candidates will undergo a background check and fingerprinting.
Interviews will be conducted via Microsoft Teams.
Client does not provide parking, but the office is accessible by bus or subway.
The Nexus Staff Difference:
Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
We offer weekly payments via ACH (Automated Clearing House).
Serving as Prime Vendors to New York State and New York City for over 10 years.
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