Company:
Tryfacta, Inc
Location: Austin
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Description:
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
" Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
" Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
" Conduct training sessions for users, empowering them to effectively utilize our applications.
" Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
" Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
" Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Description:
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
" Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.
" Troubleshoot and resolve complex issues related to business application use, configuration, and customization.
" Conduct training sessions for users, empowering them to effectively utilize our applications.
" Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.
" Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.
" Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
Tryfacta is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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