IT Trainee

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our dedicated team, who makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development and team member input, all in a comfortable family-friendly culture. 

We are currently seeking to add a class of trainees to join our exceptional team for 90 days in January of 2025. This will be a very dynamic position where your responsibilities will change daily, and you will play a critical role in helping our team continue to succeed. You will need to be outgoing, a team player, organized, and detail-oriented. 

Responsibilities  

Assist in administrative and general office duties  

Assist in ongoing IT service and projects with on-site deliveries and drop-offs  

Imaging of laptops/desktops for stock  

Organize office and assist associates in ways that optimize efficiency  

Learn to navigate the ticketing system vital to our business's success  

Completion of a self-paced technical training materials and certifications  

Commitment to an in-house 3-month Technical Training Program that will provide real-world experience around: 

Our unique approach to Customer Service

Active Directory User and Group Administration; Printer and peripheral installations 

New Desktop Setups 

Office 365 Administration 

Basic Server maintenance and administration 

Customer Network Audits 

First Level Security Incidents (phishing, SPAM and DarkWeb findings) 

Computer Imaging 

Responding to client tickets via phone or email  

Requirements

Must be able to work a minimum of 40 hours per week and available for the full 90 days

Associate, Bachelor, or Graduate degree in Information Technology or hands-on experience working in a help desk environment or similar

Strong desire to learn along with a professional drive 

Excellent organizational and time management skills 

Analytical abilities and aptitude in problem-solving 

Excellent written and verbal communication skills 

Proficiency in MS Office 

Must be 18 years of age or older 

Must have unrestricted authorization to work in the U.S. without a visa or sponsorship 

Must have a valid Driver’s License in Good Standing 

Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today!

Benefits

Paid Internship!

Paid Training and Certifications

Weekly Check-ins to gauge progress

A small class of 8-12 people

Opportunity for full-time position as Desktop Support Specialist after successful completion of the 90-day program