IT Support Specialist

We are searching for an experienced IT Support Specialist at our office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in our headquarters and remote offices across the country. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

Responsibilities

Providing dedicated IT Helpdesk Support for our site, resolving end user IT related issues through white glove support, walk in services and remote ticketing. Ability to take a flexible approach to ITIL processes, using ITSM ticketing systems.

Troubleshoot hardware and software problems with Apple and Microsoft products, including desktop and laptop hardware

Build and deploy laptops and desktops using standard deployment tools (JAMF, BigFix, Carbon Black, DeployStudio, Deep Freeze) Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing Deploy and support software to end-users Provide onsite executive support. Manage inventory for hardware

Comfortable designing and driving projects with broad organizational impact Act as a role model and takes on a mentor role with junior team members

Requirements

8+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc. Knowledge of administration of Apple computer products using enterprise management tools Detailed Knowledge and experience of Google Workspace and O365 applications. Detailed understanding of IT Architecture, including access controls. Experience of supporting multiple types of collaboration tools, including Slack. Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence Strong OS X and Mac hardware troubleshooting experience, and a positive, service-oriented attitude Solid problem solving skills Ability to lift heavy equipment (50+ pounds) as needed

Pay Rate: $25.55-$35/hr