Company:
City of Philadelphia
Location: Philadelphia
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
The IT Change Manager will play a pivotal role in managing and overseeing all aspects of IT change management within the Office of Innovation and Technology. This position involves working collaboratively with various IT teams to ensure that changes to IT systems and infrastructure are implemented smoothly, with minimal disruption to the organization's operations. This role will be a key member of a larger team who will work in collaboration with stakeholders in both IT Operations and Information Security throughout the City of Philadelphia.
Essential Functions
Implement and maintain the ITIL change management framework to ensure that all IT changes are properly documented, reviewed, approved, and executed.
Develop comprehensive change plans, including risk assessments, impact analysis, and communication strategies for all proposed changes.
Facilitate regular CAB meetings to assess and approve changes, ensuring the involvement of relevant stakeholders in the decision-making process.
Maintain accurate and up-to-date records of all changes, including change requests, approvals, and post-implementation reviews.
Identify and manage potential risks associated with changes, taking proactive measures to minimize service disruptions.
Ensure clear and effective communication with stakeholders, including IT teams, business units, and senior management, regarding change-related activities.
Monitor and enforce compliance with ITIL change management policies and procedures.
Conduct post-implementation reviews to assess the success and impact of changes and make necessary adjustments for continuous improvement.
Provide training and awareness programs for staff to ensure understanding and adherence to change management processes.
Develop and report on key performance indicators (KPIs) related to change management effectiveness and efficiency.
Competencies, Knowledge, Skills and Abilities
Proven experience in IT change management, with a minimum of 5 years in a similar role.
Strong knowledge of ITIL principles and best practices.
Excellent project management skills.
Analytical thinking and problem-solving skills.
Ability to work in a fast-paced and dynamic IT environment.
The IT Change Manager will play a pivotal role in managing and overseeing all aspects of IT change management within the Office of Innovation and Technology. This position involves working collaboratively with various IT teams to ensure that changes to IT systems and infrastructure are implemented smoothly, with minimal disruption to the organization's operations. This role will be a key member of a larger team who will work in collaboration with stakeholders in both IT Operations and Information Security throughout the City of Philadelphia.
Essential Functions
Implement and maintain the ITIL change management framework to ensure that all IT changes are properly documented, reviewed, approved, and executed.
Develop comprehensive change plans, including risk assessments, impact analysis, and communication strategies for all proposed changes.
Facilitate regular CAB meetings to assess and approve changes, ensuring the involvement of relevant stakeholders in the decision-making process.
Maintain accurate and up-to-date records of all changes, including change requests, approvals, and post-implementation reviews.
Identify and manage potential risks associated with changes, taking proactive measures to minimize service disruptions.
Ensure clear and effective communication with stakeholders, including IT teams, business units, and senior management, regarding change-related activities.
Monitor and enforce compliance with ITIL change management policies and procedures.
Conduct post-implementation reviews to assess the success and impact of changes and make necessary adjustments for continuous improvement.
Provide training and awareness programs for staff to ensure understanding and adherence to change management processes.
Develop and report on key performance indicators (KPIs) related to change management effectiveness and efficiency.
Competencies, Knowledge, Skills and Abilities
Proven experience in IT change management, with a minimum of 5 years in a similar role.
Strong knowledge of ITIL principles and best practices.
Excellent project management skills.
Analytical thinking and problem-solving skills.
Ability to work in a fast-paced and dynamic IT environment.
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