Company:
APN Consulting Inc
Location: Reston
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: ServiceNow Developer ITSM/ITOM
Location: Remote
Duration: Contract
Responsibilities:
Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite.
ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, Knowledge and Service catalogs)
Experience on any one of ServiceNow ITOM product offerings
Candidates should be experienced in some or all the following ITOM applications: Discovery, Service Mapping, Event Management, SAM, and Orchestration
ITOM developer experience in some or all ITOM application areas (Discovery, Service Mapping, SAM, Event Management, Orchestration)
General support, administration, development, and maintenance of ServiceNow platform across various modules like ITSM, ITOM etc
Break down the infrastructure silos and leverage the combined power of IT Operations and IT Service Management
Provide ServiceNow Administration and Functional/Development Support to users across the Organization
Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite
Requirements:
ServiceNow System Admin certification (admin or higher)
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
Experience in IT service management (ITIL V4 certification preferred)
Ability to analyse, troubleshoot and resolve complex issues in the ServiceNow environment
Ability to learn new modules in ServiceNow & support development activities, as needed within those modules
Exceptional customer service skills
Applies standard methodology, techniques, procedures, and criteria
Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
Experience in IT service management (ITIL V4 certification preferred)
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow and ITIL processes
Experience troubleshooting integration management, security, and application issues
Location: Remote
Duration: Contract
Responsibilities:
Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite.
ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, Knowledge and Service catalogs)
Experience on any one of ServiceNow ITOM product offerings
Candidates should be experienced in some or all the following ITOM applications: Discovery, Service Mapping, Event Management, SAM, and Orchestration
ITOM developer experience in some or all ITOM application areas (Discovery, Service Mapping, SAM, Event Management, Orchestration)
General support, administration, development, and maintenance of ServiceNow platform across various modules like ITSM, ITOM etc
Break down the infrastructure silos and leverage the combined power of IT Operations and IT Service Management
Provide ServiceNow Administration and Functional/Development Support to users across the Organization
Mentor platform team development resources in implementation methodology, configuration, and best practices for the ITOM application suite
Requirements:
ServiceNow System Admin certification (admin or higher)
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
Experience in IT service management (ITIL V4 certification preferred)
Ability to analyse, troubleshoot and resolve complex issues in the ServiceNow environment
Ability to learn new modules in ServiceNow & support development activities, as needed within those modules
Exceptional customer service skills
Applies standard methodology, techniques, procedures, and criteria
Ability to analyse raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
Experience in IT service management (ITIL V4 certification preferred)
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow and ITIL processes
Experience troubleshooting integration management, security, and application issues
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