Operations Analyst-Specialty Pharmacy, Full-time Days

Job Description

The  Operations Analyst  reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Operations Analyst, under general direction, serves as the primary analytic resource for patient care.  The individual is responsible for working collaboratively with clinical and operational department managers and directors to support the monitoring and analysis of all financial, quality, and operational metrics in all patient care areas.  In addition, the Data Analyst provides analytical expertise to end users with the overall objective of improving performance. The Data Analyst position also includes collection of information, preparation, and dissemination of frequent periodic reports critical to the organization’s operations.  The position supports or leads the creation and distribution of internal and external nursing dashboards and other trending tools.

Responsibilities:

Business and Data Knowledge:  Understand the financial, quality and operational environment at NMH.  Possess an ability to collect, organize and report on data as it pertains to the business and data processes at NMH and the operational characteristics of the various departments.  Exemplifies the effective use of information and systems to report on and improve patient care.

Obtain, analyze and interpret financial, quality and operational data from multiple internal and external data sources.

Maintain accurate, up to date analytical documentation and operational dashboards.

Prepare ad hoc reports for management to understand financial, quality and operational issues.

Work collaboratively with other departments in the hospital to assist directors and managers in budgeting, variance analysis, achieving budget targets, and setting budget targetsParticipate in the monthly budget variance reporting processes

Support during budget preparation and review

Seek new, innovative methods to continuously improve reporting processes and workflow.Identify, develop and assist in the implement of key metrics to measure process performance and opportunity

Provide quality control – ensure 100% accuracy and integrity of all data elements that are reported and distributed.

Demonstrate understanding of multiple system interfaces and workflow.

Identify sources of truth related to data management.

Team/Interpersonal:  Communicates clearly, responsively, and purposely with peers, managers and directors (collectively: “customers”) and other stakeholders.  Focuses on team success and promotes collaborative efforts with others. 

Able to adapt quickly to rapid change and multiple priorities from multiple stakeholders.

Excellent organization and time management skills.

Respond thoroughly and promptly to customer needs.  Follow through with customers to closure.

Highly developed interpersonal skills are required to create behavioral changes in customers.

Customer Focus:  Utilizes talents, skills, and knowledge in all assignments for the purpose of delivering excellent customer service.  Guides preparation and delivery of information by seeking a thorough understanding of the department’s mission, goals, and values.

Provide departmental and end user support related to reports and systems used within the department including:

MS Office Suite

Kronos Workforce

External data collection and reporting systems (e.g., UHC, IDH-Report Card, NDNQI, etc.)

Train and develop staff related to reports, systems and interpretation of data.

Additional Functions           

Professional Competencies

Prepares time estimates for project activities and develops project schedules, monitors performance and reports progress toward those milestones.

Analyzes information to ensure greater integration of functions within the organization.

Position Differentiators

Assists in the development of dashboards, budgets and timelines; consistent delivery and performance within established performance parameters.

Highly developed interpersonal skills are required to create behavioral changes in customers and deal with sensitive situations.

Maintaining required regular customer communications and reporting, keeping abreast of developments in patient care areas and tracking all analytical requests.

Leads the effort to identify and resolve data issues with end users.

Manages one low to medium risk projects at a time.

Creative problem solving under the constraints of overarching management goals