Business Systems Analyst, Senior

Your Role

 

The Platform Strategy & Operations team – Communications Team is committed to improving productivity for our customer care teams by creating a seamless, interactive experience for users. The Business Systems Analyst will report to the Senior Manager of Product Management. In this role you will use troubleshooting and problem-solving to overcome organizational challenges.

 

Your Work

 

In this role, you will:

Conduct routine data analysis, needs assessments, and cost/benefit analysis to align information technology solutions with business initiatives

Formulate and define routine systems scope and objectives through research combined with an understanding of applicable business systems and industry requirements

Develop or modify information systems. Includes analysis of business and user needs, documenting requirements and revising existing systems  

Identify a desired future state that addresses a business problem utilizing multiple analytic methodologies and business process modeling

Manage requirements and analysis to the smallest set that will provide the biggest impact in advancing business objectives

Test and implement technology

Develop procedures to improve platform experience for users

Analyze customer needs and identify areas for improvement

Develop and maintain reporting tools

Your Knowledge and Experience
 

Requires a bachelor’s degree or equivalent experience

Requires at least 5 years of prior relevant experience

Requires Customer Service call center experience

Experience analyzing current business processes for process improvement opportunities

Work directly with internal partners to improve operational efficiencies and productivity

Create and present reports to leadership

Participated in implementation efforts

Pay Range:

The pay range for this role is: $80,200.00 to $(phone number removed) for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

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