Company:
UF Health
Location: Leesburg
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Provides enterprise-level end-user technical support for Information Services customer groups in a geographically dispersed environment. Duties include triaging production requests scheduling, researching hardware and software compatibility, consultation and performing technical tasks according to department and divisional standards. Supervises and mentors the staff assigned to a specific zone within Customer Support and contributes to staff evaluations. Participates in after-hours on call responsibilities, maintenance of support documentation, multi-tasking assignments and effectively utilizes time management skills.
Qualifications:
Education
High School Diploma/GED required
AA or AS degree preferred
Special Skills/Qualifications
Minimum 2-3 years’ experience with desktop computer equipment support. Degree(s) may substitute for experience.
Must exhibit advanced knowledge of desktop, notebook, and personal device hardware, software, and peripherals.
Must demonstrate knowledge of advanced PC/network integration.
Must display strong leadership, organizational, and customer service skills
Prefer familiarity with healthcare information system.
Must be able to read, write, speak and understand English
Provides enterprise-level end-user technical support for Information Services customer groups in a geographically dispersed environment. Duties include triaging production requests scheduling, researching hardware and software compatibility, consultation and performing technical tasks according to department and divisional standards. Supervises and mentors the staff assigned to a specific zone within Customer Support and contributes to staff evaluations. Participates in after-hours on call responsibilities, maintenance of support documentation, multi-tasking assignments and effectively utilizes time management skills.
Qualifications:
Education
High School Diploma/GED required
AA or AS degree preferred
Special Skills/Qualifications
Minimum 2-3 years’ experience with desktop computer equipment support. Degree(s) may substitute for experience.
Must exhibit advanced knowledge of desktop, notebook, and personal device hardware, software, and peripherals.
Must demonstrate knowledge of advanced PC/network integration.
Must display strong leadership, organizational, and customer service skills
Prefer familiarity with healthcare information system.
Must be able to read, write, speak and understand English