Company:
Technology Search Group
Location: Lehi
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Description:
Our client has an immediate opening for an Operations / Customer Support Specialist to provide customer support and internal orchestration of company processes including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform.
The ideal candidate should have some experience with affiliate marketing and providing some support services. We are looking for a self-motivated and driven individual who is meticulous, highly organized, and customer-centric who can effectively interact with a team, and has excellent oral and written communication. This position reports directly to the Director of Operations.
Duties:
Provide support services to clients through calls, emails, and chat
Answer technical questions
Review platform features
Discuss feature requests and issues
Meet with the support team daily to review current tickets
Meet with the support team weekly to review KPIs and opportunities for improvement
Help prioritize and create support projects
Support the Development Team with new releases
Quality assurance testing
Create system and email release notifications for clients
Connect with Clients to help Beta test features
Update/Publish new documentation
Help center updates, including release notes
API documentation
Liaison with the development team about client needs
Improve workflows and processes
Required Qualifications:
Proficient computer skills and the ability to learn new software quickly
Excellent time management, decision-making, prioritization, and organization skills
Great communication skills and ability to work in a team environment
Proven technical aptitude, proven customer service aptitude
Professional written & oral communication skills
Strong deductive logic, decision making & analytical skills
High level of personal initiative and professionalism
Stable internet connection of 50Mbps
Dedicated office space away from potential distractions. Must be clean and quiet to maintain professionalism
Education: College Diploma Preferred
Schedule: Full-Time Business Hours
Preferred Qualifications:
Customer support experience
Knowledge of Affiliate Marketing Industry
Technical skills in Google Workspace, HubSpot, and other related software
Basic knowledge of JavaScript, HTML, or CSS
Our client has an immediate opening for an Operations / Customer Support Specialist to provide customer support and internal orchestration of company processes including questions or potential issues relating to the LinkTrust Affiliate Marketing Platform.
The ideal candidate should have some experience with affiliate marketing and providing some support services. We are looking for a self-motivated and driven individual who is meticulous, highly organized, and customer-centric who can effectively interact with a team, and has excellent oral and written communication. This position reports directly to the Director of Operations.
Duties:
Provide support services to clients through calls, emails, and chat
Answer technical questions
Review platform features
Discuss feature requests and issues
Meet with the support team daily to review current tickets
Meet with the support team weekly to review KPIs and opportunities for improvement
Help prioritize and create support projects
Support the Development Team with new releases
Quality assurance testing
Create system and email release notifications for clients
Connect with Clients to help Beta test features
Update/Publish new documentation
Help center updates, including release notes
API documentation
Liaison with the development team about client needs
Improve workflows and processes
Required Qualifications:
Proficient computer skills and the ability to learn new software quickly
Excellent time management, decision-making, prioritization, and organization skills
Great communication skills and ability to work in a team environment
Proven technical aptitude, proven customer service aptitude
Professional written & oral communication skills
Strong deductive logic, decision making & analytical skills
High level of personal initiative and professionalism
Stable internet connection of 50Mbps
Dedicated office space away from potential distractions. Must be clean and quiet to maintain professionalism
Education: College Diploma Preferred
Schedule: Full-Time Business Hours
Preferred Qualifications:
Customer support experience
Knowledge of Affiliate Marketing Industry
Technical skills in Google Workspace, HubSpot, and other related software
Basic knowledge of JavaScript, HTML, or CSS
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