Company:
Milwaukee Brewers
Location: Milwaukee
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description:
As part of Business Analytics, the Manager—CRM (Salesforce) will focus on leveraging data-driven insights to improve our sales processes, marketing operations, and digital communications. This role will interface with internal stakeholders to manage the user base, facilitate lead generation processes, ensure data hygiene, build accurate reports, optimize revenue generation efforts, create Salesforce interface solutions, report critical needs and feature requests to the development team, and assist in training end users.
Core duties for this role include, but are not limited to:
Oversee the efficient and proper usage of our CRM system Salesforce
Continuously monitor and evaluate sales pipelines with a focus on driving lead generation
Analyze campaign performance and deliver actionable insights to the leadership team
Build custom and accurate reports and dashboards, both in Salesforce and Tableau
Work with IT and Sales leaders to implement day-to-day administrative tasks in CRM system including lead distribution, workflows, system maintenance and customizations; identify opportunities to automate manual processes when possible
Collaborate with others in Business Analytics, Ticket Sales, and Marketing to manage audience building for all digital communications, including email, text, and Ballpark App
Maintain database for integrity and accuracy including cleansing and duplicate record management
Proactively engage with Sales, Marketing, Partnerships and Finance leadership to define and document opportunities to improve the platform
Develop training materials and provide training and support to Salesforce end-users
Secondary aspects of this role include assisting with data migration into Salesforce and light UI development (working closely with the IT/backend development team)
The ideal candidate will have 2-4 years of related experience, as well as previous history supporting a sales or marketing team. Candidates with previous Salesforce experience strongly preferred.
Our Team
The Business Analytics and Fan Insights team is responsible for leveraging data, analytics, and research to improve the fan experience and to support the business operations of the Milwaukee Brewers. We collaborate with business unit leaders across the organization (including Sales, Marketing, Sponsorship, and In-Game Experience) to solve complex problems and to drive strategic improvements, always with the mantra “Cherish the Fan” at the center of our decision-making.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
We are proud to offer a highly competitive perks and benefits package including:
Exceptional health and dental rates, and fully covered vision package
401(K) match and an additional annual contribution from the Club
Unlimited vacation time
11 paid holidays
Paid parental leave
Collaborative recognition program and incentives
Leadership development programming
Online educational platform for personal and professional development
Employee Resource Groups
Employee Assistance Plan (EAP)
Paid time off for volunteering
Year-round diversity, equity and inclusion training and development
Brewers Home Game tickets, promotional giveaways and other discounts!
For more information about our Crew, other benefits and insight into our Club culture please visit our .
As part of Business Analytics, the Manager—CRM (Salesforce) will focus on leveraging data-driven insights to improve our sales processes, marketing operations, and digital communications. This role will interface with internal stakeholders to manage the user base, facilitate lead generation processes, ensure data hygiene, build accurate reports, optimize revenue generation efforts, create Salesforce interface solutions, report critical needs and feature requests to the development team, and assist in training end users.
Core duties for this role include, but are not limited to:
Oversee the efficient and proper usage of our CRM system Salesforce
Continuously monitor and evaluate sales pipelines with a focus on driving lead generation
Analyze campaign performance and deliver actionable insights to the leadership team
Build custom and accurate reports and dashboards, both in Salesforce and Tableau
Work with IT and Sales leaders to implement day-to-day administrative tasks in CRM system including lead distribution, workflows, system maintenance and customizations; identify opportunities to automate manual processes when possible
Collaborate with others in Business Analytics, Ticket Sales, and Marketing to manage audience building for all digital communications, including email, text, and Ballpark App
Maintain database for integrity and accuracy including cleansing and duplicate record management
Proactively engage with Sales, Marketing, Partnerships and Finance leadership to define and document opportunities to improve the platform
Develop training materials and provide training and support to Salesforce end-users
Secondary aspects of this role include assisting with data migration into Salesforce and light UI development (working closely with the IT/backend development team)
The ideal candidate will have 2-4 years of related experience, as well as previous history supporting a sales or marketing team. Candidates with previous Salesforce experience strongly preferred.
Our Team
The Business Analytics and Fan Insights team is responsible for leveraging data, analytics, and research to improve the fan experience and to support the business operations of the Milwaukee Brewers. We collaborate with business unit leaders across the organization (including Sales, Marketing, Sponsorship, and In-Game Experience) to solve complex problems and to drive strategic improvements, always with the mantra “Cherish the Fan” at the center of our decision-making.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
We are proud to offer a highly competitive perks and benefits package including:
Exceptional health and dental rates, and fully covered vision package
401(K) match and an additional annual contribution from the Club
Unlimited vacation time
11 paid holidays
Paid parental leave
Collaborative recognition program and incentives
Leadership development programming
Online educational platform for personal and professional development
Employee Resource Groups
Employee Assistance Plan (EAP)
Paid time off for volunteering
Year-round diversity, equity and inclusion training and development
Brewers Home Game tickets, promotional giveaways and other discounts!
For more information about our Crew, other benefits and insight into our Club culture please visit our .
Share this job