ServiceNow Service Request Catalog Business Analyst

Company:  Pyramid Consulting, Inc
Location: White Plains
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Immediate need for a talented ServiceNow Service Request Catalog Business Analyst. This is a 03+ months contract opportunity with long-term potential and is located in Charlotte, NC, Atlanta, GA, White Plains-NY(Remote). Please review the job description below and contact me ASAP if you are interested. 

Job ID: (phone number removed)

Pay Range: $85 - $88/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Assess and define business needs and areas of improvement on the Now Platform

Work with stakeholders and be the interface between the development teams and the wider business

Create roadmaps based on approved demands and monitor progress against plans

Break requirements into user stories that are suitable for iterative, incremental development

Actively engage with stakeholders and establish a cadence to report on progress and provide key communications

Partner with Release Managers to review the release train cadence and ensure demands are deployed on time

What you get to do in the Business Process Architect role:

Identifies new opportunities to use Client to achieve the organization’s objectives.

Leverages process innovation and visualization tools to design new business workflows

Conducts design thinking workshops for workflow design

Documents business processes and maps them to Client capabilities.

Drives the automation and digitization of legacy ways of working

Works with the innovation developer to develop and deploy solution prototypes

Defines project success metrics

What you get to do in the Project Manager role:

Plans project scope and establishes measurable goals

Establishes the project’s timelines and manages the project, including escalations, to complete the project on schedule and within budget

Works closely with the Client engagement manager and all other team members to plan, manage, and deliver releases

Attends project governance meetings and scrum meetings, if applicable

Organizes the project kickoff and process workshop(s) – Facilitates activities through training, testing, go live, and post go live support

What you get to do in the Quality Assurance Lead role:

Possesses knowledge of the Now Platform and applications and how they’re used internally and can interpret and validate technical specifications and designs

Validates the application functionality built by developer(s) and the system administrator prior to promoting configuration into production

Creates test plans and coordinates test activities, including unit testing, system testing, and user acceptance testing

Key Requirements and Technology Experience: 

 

Key Skills; ServiceNow, ITIL, Agile.

Client

Strong technical foundation and working knowledge of the Client platform, its applications, and application navigation

ITIL Foundation

Agile

Proficient analysis skill and capability to identify downstream implications

Organized and detail oriented

Exceptional communication skills

The ability to develop and forge strong relationships and build consensus among competing stakeholders

Client IT Service Management

Client Test Management Suite

SAFe Agilist

Miro

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

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