Company:
ApTask
Location: Baytown
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Technical/Functional Skills-
" Strong knowledge of desktop/laptop hardware
" Good knowledge of Win 10, Win 11 & MS Office
" Knowledge of Mac OS is preferred
" Understanding of daily operations and delivery processes
" Application / software installation and trouble shooting
" Knowledge / exposure on ticketing tools (Service Now)
" Windows system administration
" Strong Troubleshooting Skills
" Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
" Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
" Understanding of active directory, networking
" Hardware, operating system & software knowledge
Roles & Responsibilities-
" Provides second-line investigation and diagnosis.
" Resolves and closes incidents/service requests as per the procedures & allocated timelines
" Logs relevant incident/service request details as per process in ITSM tool.
" Communicates with client regarding incident progress
" Ensures tickets are updated at all times until issues are resolved
" Complies with Quality Health Safety Environment (QHSE) and IT policies
" Liaises with clients, IT support groups and 3rd party providers when necessary
" Performs staging of PCs
" Strong knowledge of desktop/laptop hardware
" Good knowledge of Win 10, Win 11 & MS Office
" Knowledge of Mac OS is preferred
" Understanding of daily operations and delivery processes
" Application / software installation and trouble shooting
" Knowledge / exposure on ticketing tools (Service Now)
" Windows system administration
" Strong Troubleshooting Skills
" Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
" Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
" Understanding of active directory, networking
" Hardware, operating system & software knowledge
Roles & Responsibilities-
" Provides second-line investigation and diagnosis.
" Resolves and closes incidents/service requests as per the procedures & allocated timelines
" Logs relevant incident/service request details as per process in ITSM tool.
" Communicates with client regarding incident progress
" Ensures tickets are updated at all times until issues are resolved
" Complies with Quality Health Safety Environment (QHSE) and IT policies
" Liaises with clients, IT support groups and 3rd party providers when necessary
" Performs staging of PCs
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